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Help

Have a question about Questia? We’ve provided answers to some frequently asked question below. If you don’t find the answer here, please contact us via our online form. For immediate assistance, please call Customer Service at 1-800-889-0097.


Using Questia

How do I perform a search or advanced search on Questia?


Begin with the search box at the top of every page. From the results page, you can refine your search using any of our available search filters. Watch a video demonstration.

How do I highlight or cite a passage in a book or article?


To create a highlight or cite a passage when reading a book or article, click or tap on the first word you want, and then click or tap on the last word you want. Everything between those two words will be selected and a menu of options like highlight and cite passage will appear.

How do I create a bibliography?


Once you have saved work in a project, open your project, select items to include in your bibliography, and click "Create bibliography." From there, simply choose your bibliography style, and Questia handles the rest. Be sure to read the help notes once your bibliography is created. Watch a video demonstration.

How do I access my research on Questia/How do I manage my projects (formerly named "Work")?


Your active project is indicated in the header of almost every page on the site. Click it to open your project. If you have multiple projects, a menu will be available, allowing you to open or activate any of your projects. Watch a video demonstration.

Where can I find your 6,000+ research topics plus complete lists of all your books and journal, magazine and newspaper articles?


Open the “Browse library” menu at the top of every page.


Questia memberships

How much do membership plans cost?


Questia offers a variety of membership plans designed to meet your needs: Here’s a breakdown of our standard retail pricing:

  • Annual membership for 99.95
  • Semester membership (four months) for 49.95
  • Monthly membership for 19.95

† Currency conversion rates provided for comparison purposes only.

Most memberships start with a free, 1-day trial that gives you unlimited access to our entire collection of books and articles.

Can I share my account with other users?


Sharing your account with others is a violation of Questia's Subscriber Agreement. This policy is in place not only to protect our copyrighted books, magazines, journals, and newspapers, but also to protect you and your billing information. To that end, Questia monitors for account sharing. Be aware that sharing your account may result in additional charges or the permanent discontinuation of your account.

Can I download or print books and articles?


You can print individual pages from books or articles, but we must limit it to one page at a time. You cannot download books or articles.

While we understand downloading or printing entire books would be helpful to our users, this limitation is necessary to help protect our publishers' copyrighted material and prevent its unlawful distribution. We apologize for any inconvenience.

Can I use your service with my e-reader or tablet?


If your e-reader or tablet has Web browsing capabilities, you will be able use many of the services available on the website. However, depending on the specific device you’re using, there may be some feature limitations. If you are interested in subscribing to Questia, and plan to use our service with your e-reader or tablet, we recommend that you take Questia for a test drive by registering for a 1-day free trial.

We also have apps designed specifically for Questia members who use an iPad, iPhone, or Windows 8 device. Questia members can download the iOS app from the iTunes app store, or the Windows 8 app in the Windows App Store.


Login issues

Why can't I log in?


If you are unable to log in, it may be due to an incorrect email address or password. To request your login information, please go here.

If you continue to have problems logging in, it may be because cookies are disabled in your Web browser. To learn more about enabling cookies, please visit your browser’s website. Here are links to a few of the most popular browsers:

How do I retrieve my username or password?


Retrieving your login information is easy. Just go here and enter your email address. We’ll send you your username and a link to reset your password.

Why haven’t I received the login information I requested?


It’s possible that your login information was routed to your spam folder. To ensure delivery of your login information, consider doing the following:

  1. Modify your spam filters to accept messages from questia.com
  2. Add password@questia.com to your email contacts.

If this doesn't solve the problem, please send us a message. If you need immediate assistance, call Customer Service at 1-800-889-0097.


Account/Billing questions

Billing practices


If you are new to Questia, you are eligible for a one-time, 1-day free trial to explore our service. The free trial begins when you complete the registration process by submitting your payment information. We then send you a welcome message that contains information about our User Agreements, including the length of the free trial, pricing for the subscription plan you selected during registration, and instructions for cancelling the free trial before it ends so that no charges are applied. Please make sure the email address you entered while registering is a valid one so we can send this information to you. If you do not receive this email, please send us a message.

To ensure you get a full 1-day trial, we do not begin counting down your free trial until midnight CST, following the day you signed up. In other words, if you sign up in the afternoon, you get unlimited access for the rest of that day plus another full day.

If you are charged for your subscription after your free trial is over, we hope you continue to benefit from the use of our product. Anytime we charge an account, our 800 number appears on the credit card statement in case you need to contact us.

Please be aware that some subscription plans do not include a free trial. After you register for a non-trial plan, we send you a welcome email that contains pricing information for the plan you selected.

If for any reason you are not satisfied with our service or have questions, please call Customer Service at 1-800-889-0097 or send us a message.

Why was my credit card billed?


After your free trial is over, you will be billed for the membership term you selected during registration. If you wish to cancel your membership, please navigate to your account and click the ‘Cancel account’ link. You can also contact us directly to cancel your account.

For additional information, please view our billing practices above.

How do I update my account or billing information?


If you are a Questia member, you can update your information using the following links:

If you’re unable to access your account, please contact us.

How do I cancel my account?


Cancel anytime using one of these options:

  • Log in and use our cancellation form. You can find this form in the “Your account” section, which is accessible from the top of most pages.
  • Call Customer Service at 1-800-889-0097. We're available 24/7.
  • Send us your cancellation request, along with the email address associated with your account.

No matter which option you choose, you should receive a cancellation-confirmation email from us. If you do not receive this email, please contact us.


Questia content

How are books and articles selected for Questia?

The Questia collection is designed to support college-level study. The library covers a wide range of subjects though is particularly strong in the humanities and social sciences. Titles are selected by professional librarians with years of experience in collection and access issues. Subject coverage is continually reviewed using a mixture of traditional and innovative techniques. Criteria for shaping the collection includes identifying notable books, widely-cited titles, widely-held titles, recommendations from faculty and librarians, titles from reputable commercial and academic presses, citation analysis, etc. Standard review sources as well as specially designed selection services are used. Titles selected are primarily English-language titles. Depth of coverage within a discipline varies according to the needs of the Questia users.

Factors considered in individual title selection include:

  • Authority, including accuracy of content and qualifications of the authors/publishers of the work.
  • Scope, including currency and depth of coverage.
  • Treatment, including usefulness to a diverse audience and balance of viewpoints presented.

I am an author. How do I get my book or article removed from your site?


Please contact your publisher first to ensure your permissions are being handled correctly. (Contact information is typically available on publishers’ websites.) Unless you specifically withheld electronic copyright permissions or kept the copyright and did not grant a license to the electronic copy, the publisher may be entitled to permit third parties to republish or redistribute your work.

I find a book or article displayed on your site objectionable. How do I get it removed or corrected?


Questia is not the writer or publisher of the books and articles we provide, and our licensing agreements typically prohibit us from making any changes to the content provided to us.

If you believe the content of an article is inaccurate, defamatory, or otherwise violates your rights, please first direct your concern to the publisher, which has responsibility for accuracy.


Copyright Notice & Complaints

Trademarks and fair use of copyrighted material on Questia
Questia makes no claim of ownership in service marks and trademarks ("marks") other than their own. Any use of another parties marks in the QuestiaSM service is done with permission of the mark owner and/or replicates their use in an original publication and is herein considered fair use.

The Questia service is primarily targeted at the educational market, to be used by individuals for their personal research. To the extent that third party literary, musical, choreographic, pictorial, graphic, and architectural works are incorporated in works accessible through the Questia service, Questia's use is de minimis and/or authorized by the copyright owner, and Questia has no reason to believe such use adversely affects the market for the sale of such third party material.

Procedure for making claims of copyright infringement
Questia respects the intellectual property rights of all individuals, businesses, and organizations. Before we make any content available to our users, we investigate the legal status of that material and obtain what our investigations indicate are the necessary copyrights. If you believe that your copyrighted work is accessible on this site in a way that constitutes copyright infringement, you may notify us by providing our agent with the following information:

  1. Identification of the copyrighted work(s) claimed to have been infringed;
  2. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Questia to locate the material;
  3. A statement by you or your authorized agent (the "Complaining Party") that you are the owner of an exclusive right that is allegedly infringed;
  4. Information reasonably sufficient to permit Questia to contact you or your authorized agent such as an address, telephone number, and, if available, an email address;
  5. A statement that the Complaining Party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
  6. A statement that the information in the notification is accurate, and under penalty of perjury, that the Complaining Party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; and
  7. A physical or electronic signature of the Complaining Party.

In accordance with Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement should be sent to the attention of Designated Copyright Agent for Questia via our online form.

Upon receipt of your written notification containing the above information, Questia will:

  1. Take reasonable steps to promptly verify the alleged infringement;
  2. Contact the Complaining Party with the results of our investigation and, if warranted, by our investigation;
  3. Remove or disable access to the material that is alleged to be infringing.


Questia Research Tutorials and Course Assignments

I’m an instructor, where do I create and manage the assignments?

Click on the Research Tutorials button at the top of the website, and you will go to a dashboard where you can create and manage your assignments.

I’m an instructor, is there an activation code I provide to my students?


When you create a course of Questia assignments, an enrollment URL will appear on your dashboard. Copy and distribute this URL to your students, who can click on it and follow the steps to enroll.

I’m a student, where do I find the Questia assignments my instructor has given me?


Click on the Research Tutorials button at the top of the website, and you will go to a dashboard where you can see the assignments your instructor has given you. If you are accessing Questia for the first time, you must enroll in your instructor's Questia course by clicking on the Enrollment URL provided to you by your instructor.

Must students subscribe to Questia to access the tutorials?


Yes.


Other Questia websites

What is Questia School?


Questia School is aimed at K-12 students. The site operates with separate user name and passwords. If you are subscribed to Questia School, you may log on via Questiaschool.com.

What is Questia for Mindtap?


Questia for Mindtap is designed specifically for use with Cengage Learning’s Mindtap products. You access it after logging in through your Mintdap account. Active subscribers to Questia for Mindtap can access their project folders and readings via Questia.com and its mobile apps with the Questia for Mindtap user name and password.

Are all the sites the same?


No. Each website is built specifically for its audience. So while there is a large overlap from website to website, there are differences among all them.

Customer Service
Our Customer Service team is available 24/7. Just call
1-800-889-0097.

Mailing address
Questia
c/o Cengage Learning
1 North State Street
Suite 900
Chicago, IL 60602
USA