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Management Systems and Organizational Performance: The Quest for Excellence beyond ISO9000
By Martin F. Stankard
343 pages
- Contributors:
- Publisher:
- Quorum Books
- Place of publication:
- Westport, CT
- Publication year:
- 2002
- Subjects:
Synopsis
Organizations can and must be viewed as "systems." This may be the only means of achieving or exceeding the crucial ISO9000 standard of performance. Stankard's research proves that there are ways to design management actions that will enable organizations to facilitate goal-oriented performance.Related books and articles at Questia
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Table of contents
The first page of every section is available free to non-members – click a section heading to start reading now!
- Title Page iii
- Contents vii
- Contents ix
- Preface xi
- Acknowledgments xvii
- Part I - Management Systems 1
- Chapter 1 - See Your Business as a System 3
- Chapter 2 - Business Excellence and Its Payoff 19
- Chapter 3 - High Performance Values 49
- Part II - Cycles of High Performance 63
- Chapter 4 - Cycles of Learning, Innovation and Improvement 65
- Chapter 5 - Cycles: Ideal and Golden 81
- Part III - Three Supporting Cycles and Their Interactions 121
- Chapter 6 - Leadership and Planning Cycle 123
- Chapter 7 - Capability-Development Cycle 147
- Chapter 8 - Risk-Return Cycle 183
- Title Page iii
- Contents vii
- Contents ix
- Preface xi
- Acknowledgments xvii
- Part I - Management Systems 1
- Chapter 1 - See Your Business as a System 3
- Chapter 2 - Business Excellence and Its Payoff 19
- Chapter 3 - High Performance Values 49
- Part II - Cycles of High Performance 63
- Chapter 4 - Cycles of Learning, Innovation and Improvement 65
- Chapter 5 - Cycles: Ideal and Golden 81
- Part III - Three Supporting Cycles and Their Interactions 121
- Chapter 6 - Leadership and Planning Cycle 123
- Chapter 7 - Capability-Development Cycle 147
- Chapter 8 - Risk-Return Cycle 183
- Chapter 9 - Interacting Cycles Generate High Performance 211
- Part IV - Achieving High Performance 229
- Chapter 10 - Assessment: Roadmap to Excellence 231
- Chapter 11 - From Assessment to Improvement 265
- References 305
- Index 311
- About the Author 325