Delivering the Vision: Public Services for the Information Society and the Knowledge Economy

Table of contents

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• Title Page iii
• Contents vii
• Illustrations viii
• Preface xi
• Acknowledgements xvii
• Chapter 1 - Delivering the Vision 1
• References 16
• Chapter 2 - Seven E-Government Milestones 17
• Chapter 3 - Centrelink, Changing Culture and Expectations 39
• References 62
• Chapter 4 - Brisbane 63
• Chapter 5 - Beyond 20/20 Vision, Improving the Human Condition 86
• References 109
• Chapter 6 - Reasoned Strategy or Leap of Faith? 111
• Chapter 7 - Vision and Leadership in the Digital Economy 134
• Chapter 8 - E-Government, Strategic Change and Organisational Capacity 156

• Title Page iii
• Contents vii
• Illustrations viii
• Preface xi
• Acknowledgements xvii
• Chapter 1 - Delivering the Vision 1
• References 16
• Chapter 2 - Seven E-Government Milestones 17
• Chapter 3 - Centrelink, Changing Culture and Expectations 39
• References 62
• Chapter 4 - Brisbane 63
• Chapter 5 - Beyond 20/20 Vision, Improving the Human Condition 86
• References 109
• Chapter 6 - Reasoned Strategy or Leap of Faith? 111
• Chapter 7 - Vision and Leadership in the Digital Economy 134
• Chapter 8 - E-Government, Strategic Change and Organisational Capacity 156
• Chapter 9 - Delivering the Vision 172
• Index 175