Implementing E-Commerce Strategies: A Guide to Corporate Success after the Dot.Com Bust

Synopsis

After a decade of treating the topic of e-commerce with awe and confusion, we can now step back and analyze the subject more objectively. From launching an electronic storefront to managing complex supply chain operations, most companies have ventured into e-commerce; but even the best-run bricks-and-mortar enterprises have run into snags in the virtual world. Even mighty Wal-Mart, for example, took its website through several redesigns and sales strategies, and Borders eventually outsourced its Internet sales activites to rival, Amazon. Today, however, the key question is not whether your firm should invest in e-commerce, but how you can do so most profitably. In Implementing E-Commerce Strategies, Marc Epstein goes beyond the hype to focus on the practical angles of designing, executing, and successfully managing an e-commerce strategy that works for your company. Showcasing the experiences (both positive and negative) of 32 firms in a variety of industries, he demonstrates what works and what does not, and shows you how to integrate e-commerce into your company's strategy, build support systems throughout the organization, and measure the return on investment of your e-commerce initiatives.

Additional information

Contributors:
Publisher: Place of publication:
  • Westport, CT
Publication year:
  • 2004