Rath & Strong's Six Sigma Leadership Handbook

Synopsis

Achieve unparalleled customer satisfaction and greater profitability with this essential handbook! Six Sigma is a proven and highly effective business initiative for improving customer satisfaction and increasing the efficiency of processes. Rath & Strong's Six Sigma Leadership Handbook highlights the critical factors that make or break implementation, offers key best practices for getting it right the first time, and offers real-life examples and case studies that light the path to success. With Rath & Strong, you'll get an overview of the tools, methods, approaches, benefits, and risks that are associated with each element of the methodology.

Additional information

Contributors:
Includes content by:
  • Daniel L. Quinn
  • Harvey Dershin
  • Thomas Bertels
  • Matt Ellis
  • Rini Das
Publisher: Place of publication:
  • Hoboken, NJ
Publication year:
  • 2003