I Hear What You Say, but What Are You Telling Me? The Strategic Use of Nonverbal Communication in Mediation

Synopsis

I Hear What You Say, But What Are You Telling Me? is a fascinating, original, and invaluable tool kit filled with practical information and techniques for mediators who want to use nonverbal communication to their strategic advantage. Employing a proven process, Barbara Madonik--communication expert, mediator, and international consultant--reveals what it takes to understand, analyze, and utilize nonverbal communication to greatly enhance the mediation process.

Additional information

Contributors:
Publisher: Place of publication:
  • San Francisco
Publication year:
  • 2001