The Performance of Performance Standards

Synopsis

The authors of these chapters explore how performance standards and incentives affect the behavior of public managers and agency employees, their approaches to service delivery, and ultimately, the outcomes for participants.

Additional information

Includes content by:
  • James J. Heckman
  • Carolyn J. Heinrich
  • Jeffrey Smith
  • Pascal Courty
  • Gerald Marschke
Publisher: Place of publication:
  • Kalamazoo, MI
Publication year:
  • 2011