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Achieving Performance Excellence in University Administration: A Team Approach to Organizational Change and Employee Development
By Manuel London
276 pages
- Contributors:
- Publisher:
- Praeger Publishers
- Place of publication:
- Westport, CT
- Publication year:
- 1995
- Subjects:
Synopsis
Human resource strategies for organization development include team-building methods to improve communication and reduce interpersonal conflict among university administrators. London describes the formation of a team of top administrators who focus on how to resolve conflict, develop employees, and involve them in decision making. The book considers performance problems such as marginal performance and abusive managers. It describes methods for enhancing attention to employee development through ...
Human resource strategies for organization development include team-building methods to improve communication and reduce interpersonal conflict among university administrators. London describes the formation of a team of top administrators who focus on how to resolve conflict, develop employees, and involve them in decision making. The book considers performance problems such as marginal performance and abusive managers. It describes methods for enhancing attention to employee development through appraisal and feedback. New techniques such as the "ratingless" appraisal and 360 degree feedback are covered. Overall, it shows how to maintain and enhance organizational vitality in an environment of tight resources and external pressures.
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Table of contents
The first page of every section is available free to non-members – click a section heading to start reading now!
- Title Page iii
- Contents vii
- Preface ix
- Part I - An Introduction to University Transition 1
- 1 - Directions for Change 3
- Note 13
- 2 - Leadership Roles in A Changing Environment: The Roles of President and Deputy to the President 15
- 3 - The Human Resource Function as Change Agent 31
- Part II - Setting the Course 55
- 4 - Planning and Goal-Setting Processes 57
- Notes 75
- 5 - Strategic Mechanisms: Financial, Enrollment, and Capital Facilities Planning Processes 77
- Notes 99
- Part III - Achieving Performance Excellence: Interventions For Change 101
- 6 - Promoting Organization Effectiveness: Performance Management, Internal Audit, and the Administrative Review Process 103
- Notes 123
- Title Page iii
- Contents vii
- Preface ix
- Part I - An Introduction to University Transition 1
- 1 - Directions for Change 3
- Note 13
- 2 - Leadership Roles in A Changing Environment: The Roles of President and Deputy to the President 15
- 3 - The Human Resource Function as Change Agent 31
- Part II - Setting the Course 55
- 4 - Planning and Goal-Setting Processes 57
- Notes 75
- 5 - Strategic Mechanisms: Financial, Enrollment, and Capital Facilities Planning Processes 77
- Notes 99
- Part III - Achieving Performance Excellence: Interventions For Change 101
- 6 - Promoting Organization Effectiveness: Performance Management, Internal Audit, and the Administrative Review Process 103
- Notes 123
- 7 - Assessing Service Quality 125
- Notes 157
- Part IV - Strategies for Organization Development 159
- 8 - Building Teams 161
- Notes 178
- 9 - Human Resource Development 179
- 10 - Performance Appraisal and Survey Feedback 195
- 11 - Managing Problem Employees 219
- 12 - Conclusion: Developing A Culture of Continuous Learning and Improvement 235
- References 249
- Index 253
- About the Author and Contributors 259