Byline: EDU H. LOPEZ
Alcatel, a leading end-to-end communications solutions, has unveiled a new interactive IP (Internet Protocol) communication system targeted for large enterprises and the local contact centers.
The introduction of OmniPCX Enterprise is Alcatels aggressive entry into the IP telephony market, competing against its arch rivals Avaya and Cisco Systems.
Alex Filocca, marketing manager of Alcatel South East Asia, who recently visited Manila, said that the interactive IP communication system is a new technology trend that goes beyond IP telephony. This is more powerful than IP which blends voice, IP and web-based application, said Filocca.
Filocca claimed that OmniPCX Enterprise is the first product in the world that delivers interactive communication, IP and web-based application.
Interactive communication will move enterprises from basic IP telephony connectivity to a new era where communication is fully blended with business processes through advanced communication services and intelligent interaction routing throughout the enterprise.
While Avaya and Cisco focus on IP telephony, Alcatel brings in web-based application and blend with IP telephony and voice, said Filocca.
He stressed that the new communication system can greatly benefit the local call centers where they can offer new communication services to their clients.
OmniPCX Enterprise is the industrys first enterprise-wide IP communication platform based on a single software platform that supports a networked architecture. …