Hospital Care Gets the Patient Vote; Trust Is Ranked among Best for Satisfaction

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Byline: By SIMON DUDMAN

PATIENTS at hospitals in Coventry and Rugby have helped rank the trust that runs them as one of the top two in the UK for improving patient satisfaction.

Significant improvements in patient privacy and communication with doctors and nurses have helped University Hospitals Coventry and Warwickshire make the grade.

More than 500 randomly selected patients who visited Coventry and Warwickshire, Walsgrave and the Hospital of St Cross, Rugby, were asked to complete the national patient survey, which was conducted across all health trusts in the UK.

The results showed the hospitals had made big improvements in a number of areas and showed there had been an increase in patients rating their overall care as "excellent" or "very good".

Trust chairman Bryan Stoten is pleased with the results, but says there is more work to be done

He said: "I want to congratulate staff on the vast improvements they have made during the last year. They have made tremendous moves forward and we want to continue to work on improving the experience our patients have during their stay in hospital.

"There was one area in particular which patients felt could be improved and that was the time they wait to be admitted to a bed on a ward.

"Since February of this year we have made huge strides in this area with over 90 per cent of patients waiting no more than four hours to be admitted and we are looking to build further on this good work to ensure our patients wait as little time as possible to get onto a ward. …