Knowledge Management in Hospitality and Tourism

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Ricarda B. Boucken & Sungsoo Pyo (Eds.) (2002). New York: Haworth Hospitality Press. Hardback US$39.95; ISBN 0-7890-2146-3 Softback US$22.9; ISBN 0-7890-2147-1

The book Knowledge Management in Hospitality and Tourism is an excellent resource for both practitioners and academics. It provides an introduction to the concepts, issues and techniques associated with knowledge management in a compact and easy-to-access form. The book consists of six articles and an introduction by the editors Ricarda Bouncken and Sungsoo Pyo. Some of the chapters lend substantial clarity to concepts that are increasingly gaining attention. The case studies exemplify real-life applications of knowledge management in a language that readers can comprehend and in a manner that makes the techniques realistic and achievable. While the authors approach knowledge management from different perspectives, the volume provides a comprehensive approach to charting the concepts associated with knowledge management at a time when considerable interest is being shown in how organisations can achieve competitive advantages.

The early chapters are theory-based and provide a useful background to the concept of …