To make the most of the available talent to control costs, mortgage companies need to make significant changes. One change, redefining jobs, was discussed last week.
This article deals with restructuring the organization.
There are three major approaches to such restructuring: centralizing and regionalizing; developing alternative methods of retail originations, and finding alternative origination sources.
Under centralization and regionalization the objective is to concentrate operations into fewer and larger locations where staff can be used more efficiently.
The first step is to analyze market locations. Review the cost effectiveness of each location, including the labor costs, future business potential, and feasibility of incorporating other production channels into the same operation.
One must examine the productivity, including loans per processors or closer or originator; and turnaround time, which reflects the level of processing errors and the physical movement of paperwork.
Thus, the lender can know the long-term market viability and productivity of a geographic site.
The second step is to develop a new organization structure. Determine the manpower needs based on projected volume. Identify the needed positions and develop the position structures. We must assess the job designs and the tasks to be accomplished by each position and candidate for the jobs.
Then, assess the system's support needs to ensure that the new organization structure can be implemented.
The third step is to conduct a cost analysis. The organization must evaluate the compensation-cost differences and model the office costs of the central or regional approach.
Additionally, it must evaluate the missed opportunities. If the organization no longer has processing or even a sales branch in a particular geographic location, will it lose some of the business? Or can the sales staff effectively reach these customers, either through telemarketing approaches or through visits to the area.
The fourth step is to develop an implementation plan. One of the keys to making any organizational change is advance communication to make sure employees buy into the process.
The company must prepare for the changes and arrange for the relocation of employees.
Also, compensation plans must be redesigned if necessary. …