Businesses operating in difficult markets must constantly search for ways to increase their ability to compete. When working with clients to improve competitiveness and help a business function more efficiently, it is important to ask the following key questions very early on:
1. How effectively are they managing the costs of our resources?
2. What are activities costing and where is the waste?
3. Do we really know which products and customers create value and which destroy value?
In many cases, the right information to make business-critical decisions and to identify a robust way of exploring the profit impact of alternatives is not available.