THREE CENTURIES AGO, English essayist and poet Joseph Addison wrote, "Books are the legacies that a great genius leaves to mankind." The Strand Book Store is dedicated to helping the public obtain copies of such legacies for their own libraries. With its "18 miles of books," the store has much to offer, but it can't afford to give it away. Hence, the store needed to find and install an integrated CCTV system that could be operated effectively by management and employees without a weighty manual as required reading.
In 1927, Strand, named after the famous publishing street in London, opened on Fourth Avenue, one of 48 book stores on New York City's legendary Book Row. The owners, the Bass family, eventually moved the store to its current location on Broadway. Over the decades, the amount of space that Strand encompasses has grown from 4,000 to 55,000 square feet on five floors of an 11-story building. Additionally, a second store in the Financial District opened about 10 years ago, and Strand also has a large Web site that allows readers from around the world to choose from an inventory estimated at several million books.
Eddie Sutton, the store's general manager, says that he had "very little contact with security for the early part of my career," but after being instrumental in the establishment and operation of Strand's retail Web site, employees occasionally came to him with security technology problems. Eventually, he became the de facto security manager.
In the 1990s, Strand had a traditional analog camera and videotape recording system. Because of the length of time it took to find recorded incidents and the propensity for employees to forget to replace videotapes, this system was ousted around 2001 in favor of a digital camera and DVR system. However, according to Sutton, this only made things worse.
The DVR was complicated to use, malfunctions were frequent, and retrieval of images was difficult. Another dilemma was that the number of cameras installed (less than a dozen) exceeded the system's storage capacity. When that capacity was reached, as sometimes happened over weekends when Sutton was not at work to delete previous recordings, no footage was preserved.
In 2004, in the midst of a large-scale renovation project, Sutton and Strand's owners decided not to expand the digital system into new areas of the building that were coming into use. "The calls to me had become more frequent to take care of issues that I really couldn't [fix] because of the limitations of the equipment.... It just wasn't worth it," he states.
At the same time that Sutton was casting about for options, Strand was installing a hybrid telephone system that was partially voice over IP. "I thought, 'There has got to be a security system that is running over IP. Something must be out there.' So I googled it and almost immediately found On-Net."
On-Net Surveillance Systems, Inc., of Suffern, New York, sent representatives from the company and a local contract systems integrator to Strand to discuss On-Net's NetDVR IP video surveillance system. "One of the things they did was a demo where they used a PC in my office to access a remote camera, and it was immediately clear that if you could use a browser, you could operate this system," Sutton says.
Sutton then worked with Fairview, …