Improving All Areas of Work; NIGEL WRIGHT RECRUITMENT Employee Engagement

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Northumbrian Water:

NORTHUMBRIAN Water uses a number of ways to engage and motivate employees.

And its decision to involve every single member of staff to draw up individual development plans impressed our judges.

In 2008, the company involved all 3,000 employees in the process to draw up action plans arising from the annual Employee Survey and also in the shaping of the next People Plan. More than 120 workshops were led by senior managers enabling them to meet staff face to face and discuss what mattered to them - both positive and negative. Some managers had reservations and some employees were sceptical, but they witnessed the enormous value of involving employees in these processes and employees, at all levels in the company, contributed valuable …