By Atufunwa, Benice
Black Enterprise , Vol. 40, No. 2
How do you define organizational effectiveness?
Organizational effectiveness is a process that uses operational tools to enable an organization to maximize its productivity by optimizing its human capital. When it becomes a natural process, you have one of the main components of operational efficiency.
In this economic climate, what does organizational effectiveness look like and how can it be achieved?
Unfortunately, too often managers are shortsighted and see organizational effectiveness only as a training initiative. In this climate, the entire organization--not just the executives--must fully understand the primary goals and objectives to be accomplished. There should be a series of communication platforms--town hails, surveys, Webinars, one-on-one meetings--to educate the organization to ensure total alignment of its mission and goals. This is also a great way to get more ownership from your employee base for maximum contribution. And since the economy will continue to change, companies should be focusing on a few key initiatives as opposed to 30 or 40 that more than likely wouldn't be achieved even in the best of times.
How much does the economy hinder a company's ability to improve its effectiveness?
Successful companies are flexible and adaptable. An effective organization should have contingency plans in place to capitalize on unpredictable conditions. Organizational effectiveness has a methodology. Once it is properly in place and reinforced, the organization can virtually use autopilot for changing conditions. Bear in mind, the key factor is sincere reinforcement by the CEO and his or her chain of command.
Does organizational effectiveness apply beyond the company--to its vendors and customers?
It is applicable to vendors, customers, and anyone who uses the organization's product or service. …