Change Management

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The on-going economic downturn has forced well-meaning managers to realize that to be successful in a highly volatile economic and business environment, they must continually adapt and change in line with the dictates of the market. Organization change, however, is not as easy as it sounds and is often wrought with stress and most often, result to damaging scars affecting the very core of the organization – its people. A top corporation in the Philippines implemented a new business operating model with the objective of being more responsive to its customers. The change entailed creating business units accountable for its total performance. With it, a major corporate restructuring program was instituted to improve its business process and increase productivity. A result of the business process change was the substantial reduction in its workforce through redundancy and outsourcing. In less than two years, the organization was back to its original size with the same inefficiencies it originally envisioned to eliminate.Unfortunately, the change …