Globe Taps US Firm to Beef-Up Customer Promotions and Services

Article excerpt

Globe Telecom has tapped US-based Telecoms software and services firm Amdocs Ltd to provide it customer experience systems software. The announcement was made at the Amdocs Asia Pacific InTouch Business Forum, an industry gathering of Amdocs customers and executives, dedicated to addressing the needs of Asia Pacific service providers in the connected world.Amdocs is a provider of software and services for billing, customer relationship management (CRM), operations support systems ( OSS ) with customers in over 60 countries. Its clients include telecommunication firms such as AT&T Mobility, AT&T U-Verse, Cable One, Cablevision, Sprint-Nextel, T-Mobile, Vodafone, Bell Canada, and Rogers Communications. The NYSE-listed company earned revenues of $2.86 billion in fiscal year 2009. Globe has deployed Amdocs jNetX Convergent Service Platform to streamline the rollout of new applications and customer promotions. Amdocs jNetX provides the core element that enables a step-by-step evolution toward a Service Delivery Platform (SDP). The company has also deployed Amdocs jNetX Service Broker and can now offer its prepaid customers access to new applications such as multimedia messaging, regardless of the charging platform. …