Disbelief and Shock at the N.Y. Fed, but All Operations, Kept Working. (THE NEW YORK EXPERIENCE)

Beginning of article

At 8:48 a.m. on Sept. 11, when Los Angeles-bound American Airlines flight 11 from Boston struck the World Trade Center's North Tower, Steve Malin was in an elevator at the New York Federal Reserve Bank at 33 Liberty St., two blocks away. He heard the noise of the impact and rushed back to his department to find out what happened.

From the office windows, his department could see people in the streets of the financial district running for their lives. Malin's secretary arrived, with debris in her hair and on her clothing. Her bus had made its stop near the trade center sometime during the course of the swiftly unfolding events.

Someone turned on CNN and that was when Malin' department learned what had happened.

A co-worker instantly voiced his …