The Department of Trade and Industry is pursuing with more vigor the resolution of buyer-exporter disputes through mediation and blacklisting guilty parties to assure the international market that Filipino exporters are reliable suppliers of quality goods and services.
Trade and Industry Secretary Manuel A. Roxas II stressed that the Export Trade Complaints Committee (ETCC), which handles buyer-exporter cases, is deeply committed and very persistent in pursuing export trade cases.
Unresolved complaints from foreign buyers greatly affect the image of the Philippines as a reliable source of commodities and products, he said.
ETCC is an inter-agency body created to recommend specific actions on export trade complaints filed with the DTIs Bureau of Export Trade Promotion (BETP).
Last year, ETCC addressed a total of 24 export cases involving various cases such as non-payment of delivery, nondelivery of paid and partially paid orders, quality specifications and cancellation of orders.
In most cases, complaints were either amicably resolved and accounts were settled.
However, those parties declared guilty are placed in a watchlist, meaning they can no …