Since December 2004, I have had a More Than credit card on which I get 0.8 per cent cashback, payable annually in October. I have now been informed by the card issuer, Lloyds TSB, that the card will be withdrawn in June. My cashback will be lost unless I accept a replacement Lloyds TSB platinum credit card, which does not provide cashback. Since the cashback was my only reason for having the More Than card, I see no reason why I should have to use this. I now stand to lose my accumulated cashback of about pounds 60. BH, Whitehaven
Lloyds TSB confirms that it is withdrawing More Than cards, but insists that you are not required to accept its offer of a Lloyds TSB card in its place - nor will you lose your cashback if you refuse the offered card. Your cashback will be paid to you as promised. According to the independent price comparison service Moneyfacts, several issuers still offer cashback on credit cards - Abbey, Amex, Bank of Ireland, Leeds Building Society, Morgan Stanley and Yorkshire Building Society.
My 80-year-old mother lives in a private warden-assisted development, paying high maintenance charges. She has received a letter saying that she owes pounds 97 for April 2002, which has just shown up on the landlords' records. I have power of attorney for my mother and wrote a letter to them disputing this. The home now says it was the fault of the bank, Nationwide. GF, by e-mail
Resolving this has proved impossible. You have power of attorney for your mother's affairs, which would normally be accepted by Nationwide. However, where Nationwide (or any bank or building society) is advised that a customer is mentally incapable and has granted an enduring power of attorney, there is a requirement under the Enduring Powers of Attorney Act 1985 to have the power of attorney registered at the Court of Protection.
In your mother's case, this has not been done, with the result that Nationwide is unable to divulge any details about your mother's account, either to you, or to us. You have understandably decided that discussing this matter with your mother to obtain her authority to ask questions of Nationwide would distress her and is inappropriate.
Stephen Pallister, tax and trusts partner at Charles Russell Solicitors, confirms that Nationwide's explanation of the legal situation is correct. But he adds that from 2 April 2007, it will no longer be possible to create new enduring powers of attorney, and people will then make "lasting powers of attorney", containing more safeguards for the donor, but requiring more work for it to be put in place. …