Wood Sees Emphasis Change from Sales to Service

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The insurance business, for Courtney Wood, has changed from one with a primary emphasis on sales to a primary emphasis on service.

"I have been involved in this business for almost 40 years. The more it changes, the more it stays the same in some regards, but by the same token, it is so different today than when I got involved that it is hard to recognize it," he said.

Wood is recipient of the 1994 Journal Record Insurance Service Award, the 11th such award, which was presented Oct. 13.

He also was recipient of the first Journal Record Insurance Industry Service Award in 1984.

Much of the counseling solicited by his business clients now …