ISO 9001:2000 - A workbook for service organizations
116 pages. Joint ITC/International Organization for Standardization (ISO) publication, presenting a set of questions, checklists and planning guides for streamlining the internal process of conformities to ISO 9001:2000 standard by professional service organizations in developing countries. Provides an overview of ISO 9001:2000 as an international quality management framework and focuses on internal decisions, discussions and planning needed in applying the ISO 9001:2000 concept and for creating the necessary quality management system in a small service organization. Appendices include a list of information sources on ISO quality management systems, tips for working with external consultants, a sample internal audit checklist for a "vertical" audit and sample questions to help staff prepare for an on-site external audit.
Business Guide to Trade Remedies in the European Community: Anti-dumping, antisubsidy and safeguards legislation, practices and procedures
215 pages, revised edition. Guide to trade remedy (anti-dumping, countervailing and safeguard) proceedings aimed at exporters from developing countries and transition economies, with particular reference to the relevant trade remedy legislation and practice of the European Community (EC) and the implementation of relevant WTO Agreements (Agreement on Implementation of Article VI of the General Agreement on Tariffs and Trade 1994, Agreement on Subsidies and Countervailing Measures and Agreement on Safeguards). Presents general concepts of anti-dumping, countervailing and safeguard procedures in EC law, discusses trade remedy investigations and actions, and gives practical advice to exporters. …