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Library Kiosks: A Balancing Act
Beginning of article
in 2009, I spearheaded the Thunder Bay Public Library's (TBPL) service audit on kiosks. A task force comprising staff from the children's, reference, and adult services departments was formed to work on the audit. Task force members worked together and studied how patrons and staff use kiosks, conducted a literature review, surveyed other libraries, and developed several recommendations.
As the head of TBPL's virtual library services, I felt our kiosks had untapped potential as many patrons' introduction to our online presence. People walk into the library, see a kiosk, and get their first taste of virtual library services.
Our kiosks quietly evolved from clunky pods of …
