Since DISAM went online with the SAN Web on 1 July 1997, over 850 users worldwide and more than 100 countries have accessed the system. This did not occur without the normal growing pains that any new system encounters, but it has enabled users around the world to perform their missions in a more timely manner. To help users do what they want when they want, we are providing answers herein to some of the most frequently asked questions about the SAN Web.
Are the URL addresses for the SAN Web and Web Mail interchangeable?
A. No. The address for the SAN Web is WWW3.IDSS.IDA.ORG/SAN/LOGIN and the address for Web Mail is SAN.OSD.MIL. Using the SAN.OSD.MIL address will not give you access to the SAN Web.
Q. Do I need a lot of special software on my PC to access the SAN Web?
A. No. In most cases all you need is a web browser such as Microsoft Internet Explorer (MSIE) or Netscape. MSAM has provided Netscape for our overseas users and it is the preferred browser.
Q. How do I access the Web?
A. Many stateside users have internet access in their offices and can go to the URL above and be at the SAN Web login screen. Overseas users have two options. The first, and preferred, option is to contract with a local internet service provider (LISP) in their country. They then dial a local number and have access to the internet. The second option is to establish a dial-in connection to the nearest SITA site, and using script files provided by DISAM connect directly to the SAN Web for internet access. The LISP option is preferred mainly due to cost. Many countries are getting LISP service for as little as $40-$50 per month with unlimited access. SITA service has a cost of $18, $22, or $40 for each hour of use depending on the country. SITA service will always be available as a backup connection method when LISP service is down or unavailable.
Q. Do I have to change my SAN passwords? When? How?
A. It depends! If you mean your Web Mail password, no. But although changing your Web Mail password is not required, it is highly recommended. Your SAN Web login password does require that you change it at least every 180 days. You can go to the SAN User Information area and select the Change Your User Information option. Once you change your password (It must be 6-8 characters) remember to click the Done button to save your changes. If you don't change your password voluntarily the system will help you when your password is about to expire. Normally when you login, there is a Continue button to click at the Special Notice screen. When your password is about to expire this button will change and will say Change Password instead of Continue. When you click the Change Password button it will take you to your user information and you can immediately change your password. Remember - click the Done button to save your changes.
Q. I …