INTRODUCTION
It should surprise no one that judges are receiving increased public scrutiny. After all, most of the once-admired political, social, and economic institutions of the United States have fallen from public grace like so many leaves in the fall. Confidence in public institutions, particularly in legislative and executive branch bureaucracies, is disturbingly low. In response, supporters of the Reinventing Government movement have sought, among other goals, to elevate the image of public service through gains in efficiency and responsiveness.
Performance measurement and customer-focused government are two of the many approaches that have been developed. If …