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Investigative REPORT

As a licenser of print and digital rights, the Copyright Clearance Center is almost certain to enter the work lives of those responsible for delivering information: librarians, educators, non-profits, document suppliers, public relations experts, or marketing specialists. Billed as a "One-Stop Shop Around the Clock," CCC's centralized system is a convenient service for any user who's seeking permission to reproduce copyrighted works.

Despite its significance, CCC faces criticism from its customers, who tend to blame it for ever-increasing royalty fees. In fairness to the organization, it doesn't set the royalty fees. It's the rightsholders, mainly …