In 1988, ABB was formed by a merger of two electrical engineering giants, ASEA of Sweden and Brown Boveri of Switzerland. Other companies were subsequently acquired, including Westinghouse's payer transmission group and Combustion Engineering in the United States. In 1989, I began to work with Goran Lindahl, executive vice president and head of the Power transmission and Distribution segment, on what Lindahl calls "human engineering." From this ongoing collaboration, we have developed some operating principles for the management of a complex global company (doing business in 128 countries).
By "human engineering," we do not mean treating people like machines to be programmed and …