Survivors Need Your Solace

Article excerpt

Like everyone else, we remain deeply affected by what happened on September 11.

Our prayers go out for those who lost their lives in the disasters in New York, Washington, and in Shanksville, PA. Our hearts go out to those who knew and loved them. And our continuing prayers and thanks go out to those who care for the survivors, to those who must clear and rebuild from the wreckage, and to those who will seek justice for these heinous acts.

We did not lose any of our employees. Yet like almost everyone in New York and elsewhere, we know those who did. Many of our readers and friends called or emailed to make sure that we were okay. Your concern and your thoughtfulness will not be forgotten.

The last few weeks have been a tragic reminder of the importance of the human element in our companies. For the most part, the responses of leaders, employees, and entire firms have reaffirmed our collective hopes for what the human spirit can be. The outpouring of corporate sympathy and support for victims and rescuers has been overwhelming. The leadership traits that most CEOs have displayed-demonstrated by their visible concern for employees, customers, and communities -have been testaments to the good will and good deeds that strong leaders can help generate in times of crisis.

Yet there have been more than a few CEOs who've stumbled. Whether out of a lack of empathy or a misguided machismo, some CEOs have acted as if nothing happened on September 11, and as if business as usual should prevail. …