Organizational Performance and Measurement in the Public Sector: Toward Service, Effort, and Accomplishment Reporting

Synopsis

Legislative initiatives, in response to public demands for more accountability, require public agencies at all levels of government to measure organizational performance and to report on service efforts and accomplishments (SEA). What considerations should managers use in developing performance measurement protocols? What is the experience to date in the U.S. and abroad? This collection of original articles aims to put performance measurement in perspective by relating it to the budgeting, auditing, and policy making processes. Towards that end, the issues managers need to consider are examined in a critical way and from various points of view.

Additional information

Includes content by:
  • Arie Halachmi
  • Geert Bouckaert
  • John M. Greiner
  • Paul D. Epstein
  • Daniel E. O'Toole
Publisher: Place of publication:
  • Westport, CT
Publication year:
  • 1996