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Intellectual Teamwork: Social and Technological Foundations of Cooperative Work
By Jolene Galegher, Robert E. Kraut, Carmen Egido
560 pages
- Contributors:
- Includes content by:
- Publisher:
- Lawrence Erlbaum Associates
- Place of publication:
- Hillsdale, NJ
- Publication year:
- 1990
- Subjects:
Synopsis
This book seeks to establish an interdisciplinary, applied social scientific model for researchers and students that advocates a cooperative effort between machines and people. After showing that basic research on social processes offers much needed guidance for those creating technology and designing tools for group work, its papers demonstrate the mutual relevance of social science and information system design, and encourage better integration of these disciplines.
This comprehensive ...
This comprehensive ...
This book seeks to establish an interdisciplinary, applied social scientific model for researchers and students that advocates a cooperative effort between machines and people. After showing that basic research on social processes offers much needed guidance for those creating technology and designing tools for group work, its papers demonstrate the mutual relevance of social science and information system design, and encourage better integration of these disciplines.
This comprehensive collection closely examines the variety of electronic tools being deployed to solve traditional problems in communication and coordination. Unfortunately, research shows that these tools have not been as successful as their designers had envisioned, partially because they were not always produced with the needs and goals of their human users in mind. The editors' goal is to entice more social scientists to orient their research around questions of practical interest to information system designers and to convince designers to search for the knowledge about social and organizational behavior that would make their tools more useful.
This comprehensive collection closely examines the variety of electronic tools being deployed to solve traditional problems in communication and coordination. Unfortunately, research shows that these tools have not been as successful as their designers had envisioned, partially because they were not always produced with the needs and goals of their human users in mind. The editors' goal is to entice more social scientists to orient their research around questions of practical interest to information system designers and to convince designers to search for the knowledge about social and organizational behavior that would make their tools more useful.
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Table of contents
The first page of every section is available free to non-members – click a section heading to start reading now!
- Title Page iii
- Contents v
- List of Contributors ix
- Preface xiii
- 1: Technology for Intellectual Teamwork: Perspectives on Research and Design 1
- References 19
- I BASIC SOCIAL PROCESSES 21
- 2: Time Matters in Groups 23
- ACKNOWLEDGMENTS 59
- References 59
- 3: Work Group Structure and Information Technology: A Structural Contingency Approach 63
- ACKNOWLEDGMENTS 76
- References 76
- 4: The Development of Working Relationships 79
- References 107
- 5: Mutual Knowledge and Communicative Effectiveness 111
- Title Page iii
- Contents v
- List of Contributors ix
- Preface xiii
- 1: Technology for Intellectual Teamwork: Perspectives on Research and Design 1
- References 19
- I BASIC SOCIAL PROCESSES 21
- 2: Time Matters in Groups 23
- ACKNOWLEDGMENTS 59
- References 59
- 3: Work Group Structure and Information Technology: A Structural Contingency Approach 63
- ACKNOWLEDGMENTS 76
- References 76
- 4: The Development of Working Relationships 79
- References 107
- 5: Mutual Knowledge and Communicative Effectiveness 111
- References 144
- II FIELD STUDIES OF COLLABORATIVE WORK 147
- 6: Patterns of Contact and Communication in Scientific Research Collaboration 149
- References 169
- 7: Information Technology and Work Groups: The Case of New Product Teams 173
- References 189
- 8: The Technology of Team Navigation 191
- CONCLUSION 218
- ACKNOWLEDGMENTS 219
- References 220
- 9: Integration of Distributed Knowledge in Collaborative Medical Diagnosis 221
- CONCLUSION 238
- ACKNOWLEDGMENTS 241
- References 241
- III EXPERIENCES WITH TECHNOLOGY FOR COOPERATIVE WORK 243
- 10: The Interplay of Work Group Structures and Computer Support 245
- References 288
- 11: Communication and Performance in Ad Hoc Task Groups 291
- References 324
- 12: Voice Messaging, Coordination, and Communication 327
- References 348
- 13: Teleconferencing as a Technology to Support Cooperative Work: Its Possibilities and Limitations 351
- CONCLUSIONS 368
- References 368
- IV TECHNOLOGY FOR COOPERATIVE WORK 373
- 14: Technology and Groups: Assessment of the Empirical Research 375
- References 402
- 15: Hypertext and Collaborative Work: The Example of Intermedia 407
- CONCLUSION 426
- ACKNOWLEDGNMENTS 427
- References 428
- 16: Supporting Collaboration with Advanced Multimedia Electronic Mail: The NSF EXPRES Project 429
- ACKNOWLEDGMENTS 450
- References 450
- 17: Visual Languages For Cooperation: A Performing Medium Approach To Systems For Cooperative Work 453
- CONCLUSIONS 486
- References 487
- 18: Experiences in an Exploratory Distributed Organization 489
- Conclusions and Directions for Further Work 507
- ACKNOWLEDGMENTS 509
- References 509
- 19: Design and Assessment of a Group Decision Support System 511
- References 528
- Author Index 529
- Subject Index 539