Operations Management for Service Industries: Competing in the Service Era

Synopsis

Looking at service industries from the cost and quality management viewpoint, Bassett argues that to achieve effective service delivery, companies must move from high-volume, long-run output to low-volume and short-runs operations. He maintains that despite the inevitability of suboptimized plan and equipment utilization, inefficiencies are not inherent. His book outlines a vision of short-run operations based on proven principles of management and organization science, and provides service industry management with a blueprint for successful competition.

Additional information

Contributors:
Publisher: Place of publication:
  • Westport, CT
Publication year:
  • 1992