Organizational Communication

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Organizational Communication

1.

Applied Organizational Communication: Perspectives, Principles, and Pragmatics
by Thomas E. Harris. 504 pgs.

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Title Page

Communication Textbook Series

Contents

Preface

Acknowledgments

Chapter 1: Adopting a Perspective

Chapter 2: Perception

Chapter 3: Management and Organizational Theories: an Overview

Chapter 4: Verbal Communication

Chapter 5: Nonverbal Communication

Chapter 6: Networks and Channels

Chapter 7: Listening and Feedback

Chapter 8: Symbolic Behavior

Chapter 9: Effective Interpersonal Communication in Organizations

Chapter 10: Effective Small Group Communication in Organizations

Chapter 11: Effective Leadership in Organizations

Chapter 12: Effective Conflict Management in Organizations

Chapter 13: Motivation

Chapter 14: New Communication Technologies

Author Index

Subject Index
2.

Key Issues in Organizational Communication
by Owen Hargie, Dennis Tourish. 304 pgs.

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Considers the the important changes in technology and globalization in the context of communications, and theorizes the very latest developments.

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Contents

Illustrations

Preface

1: The Crisis of Management and the Role of Organizational Communication

2: The Communication Consequences of Downsizing Trust, Loyalty and Commitment

3: Communicating About Organizational Uncertainty

4: Managing Change

5: Communication Without Frontiers

6: Knowledge Management And/As Organizational Communication

7: The Tyranny of Trends?

8: Intelligent Emotions Management

9: Blending Attitudes and Motivation

10: Communication Competence in Cross-Cultural Business Interactions

11: Conceptualizing Involvement, Participation and Workplace Decision Processes

12: Motivating Critical Upward Communication

13: Organizational Culture

14: Organizational Communication Ethics

15: How Are We Doing?

References

Index
3.

Management of Corporate Communication: From Interpersonal Contacts to External Affairs
by Robert L. Heath. 306 pgs.

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Contents

Preface

1: Managing Communication in Companies: An Enactment Point of View

2: Coordination Through Meaningful Expectations

5: Managing as Symbolic Action: Enacting Interpretations in Organizational Settings

6: Companies as Negotiated Enactment of Stakeholder Interests

7: Interpersonal Contacts: Enacting with Boss and Others

8: Networks: Many People Speaking with a Single Voice

10: External Communication with Public Policy Stakeholders

References

Author Index

Subject Index
4.

Breaking the Barrier to Upward Communication: Strategies and Skills for Employees, Managers, and HR Specialists
by Thad B. Green, Jay T. Knippen. 358 pgs.

Book

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Much has been written about communicating within organizations but relatively little on the critical skill of communicating upward. Green and Knippen, experts in employee motivation and performance, show how essential it is to the success of an organization, public or private, for employees to get their ideas up the ladder and into the hands of the decision-makers. Their book outlines more than 40 specific upward communication needs and offers a structure that will ensure that the movement of ideas upward actually takes place. Unique in that it provides concrete advice for executives, managers, and employees alike, the book is especially important for human resource specialists, people engaged in training and developing the managers of tomorrow and contributing to the organization's success today.

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Contents

Preface

Part I: GETTING ALONG WITH MANAGEMENT

Introduction

NOTES

1: Choosing to Communicate Upward

NOTES

Part II: UNDERSTANDING MANAGERS

2: What Motivates Managers

NOTES

3: Every Manager Has a Style

NOTES

4: Managers and Pet Peeves

NOTES

5: Reading Managers

NOTES

Part III: DEALING WITH PROBLEM MANAGERS

6: Nobody's Perfect

NOTES

7: Responding to Unfair Performance Appraisals

NOTES

8: How to Get Managers to Stop Checking Up

NOTES

9: Dealing with Information-Hoarding Managers

NOTES

10: Working with Perfectionist Managers

NOTES

11: Handling Problems with Two Managers

NOTES

12: Giving Positive Reinforcement to Managers

NOTES

13: Clarifying Expectations

NOTES

14: Dealing with Insecure Managers

NOTES

15: Surviving Incompetent Managers

NOTES

16: Overcoming Intimidating Managers

NOTE

17: When Managers Won't Change

Part IV: ASKING MANAGERS

18: The Business of Asking Managers

19: Asking for a Raise

NOTES

20: How to Ask for More Interesting Work

NOTES

21: How to Ask for and Get More Responsibility

22: Asking Not to be Bypassed

23: Asking to be Managed Differently

24: Asking for Positive Reinforcement

25: Developing a Mentoring Relationship

NOTES

26: When More Resources Are Needed

27: How to Get Feedback

NOTES

28: Asking Not to be Overworked

Part V: HELPING MANAGERS

29: Helping Managers Make Better Decisions

NOTES

30: Getting Faster Decisions

31: Dealing with Managers Who Decide too Fast

32: Communicating Successes

NOTES

33: Communicating Failures

NOTES

34: Responding to Change

NOTES

35: How to Receive Feedback

NOTES

36: Handling Criticism

NOTES

37: Being Late for Work

38: Being a Better Team Player

39: Showing Loyalty

40: Accepting Authority and Responsibility

NOTES

41: If Everything Falls

Selected Bibliography

Index

About the Authors
5.

Communicating Employee Responsibilities and Rights: A Modern Management Mandate
by Chimezie A. B. Osigweh. 254 pgs.

Book

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This book, containing contributions by outstanding scholars and practitioners in the fields of communication, organizational psychology and management, law, personnel, and industrial and labor relations, addresses the issues involved in communicating employee responsiblities and rights. Equally important is achieving an understanding of the evolving workplace practices these rights mandate. Employer and employee understanding of these considerations offers enormous potential for avoiding situations that provoke and escalate conflicts in the contemporary workplace. At the heart of all of this is the need for clear, consistent, and effective communication in the modern organization.

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Contents

Preface

PART I Introduction

1: Communication, Responsibilities, and Pro-Rights Revolution in the Industrial Workplace

2: Defining and Communicating Employee and Employer Rights in an Institutional Context

3: Employee Rights from the Government Perspective: An Overview from the Practicing Attorney's Viewpoint

PART II Employee Rights and Responsibilities Communication: Selected Issues and Organizational Delivery Systems

4: Freedom of Speech and Private Sector At-Will Employment: Implications for Society, the Individual, and Management

5: Nonunion Employee Rights to Continued Employment

6: Employee Participation in Organizational Decision-Making: Caught in the Squeeze

7: Battle of the Ban and Smoking in the Workplace: A Human Resource Policy Analysis

8: Communicating Employee Responsibilities and Rights: The Medium and the Message

9: The Communication Revolution: Will Cold Plastic Replace Warm Flesh?

10: Messages from the Environment: The Influence of Policies and Practices on Employee Responsibility

11: Communicating Employee Rights and Responsibilities: The Influence of Role Modeling

12: Employee Rights: Content, Argumentativeness, Verbal Aggressiveness, and Career Satisfaction

13: Communicating Employee Rights and Responsibilities through Work Rules--Some Preliminary Findings

14: A Model of Communicating Employee Responsibility through Labor-Management Participation Teams in an Organization in Financial Difficulty

15: Two Models for Communicating Standards

PART III Conclusion

16: An Employee Rights Scale from a Communication Perspective

Bibliography

Index

Contributors
6.

The Emergent Organization: Communication as Its Site and Surface
by James R. Taylor, Elizabethe J. Van Every. 351 pgs.

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Contents

Preface

Part I Theory of Communication

Chapter 1 Organizational Communication: a New Look

Chapter 2 Communication as Coorientation

Chapter 3 How the a Priori Forms of Text Reveal the Organization

Chapter 4 Language as Technology and Agent

Part Ii Theory of Organization

Chapter 5 Reinterpreting Organizational Literature

Chapter 6 from Symbol Processing to Subsymbolic Socially Distributed Cognition

Chapter 7 Conversation Transformed: Organization

Chapter 8 Reenacting Enactment

Chapter 9 Why "In"? of Maps, Territories, and Governance

References

Author Index

Subject Index
7.

Organizational Discourse: A Language-Ideology-Power Perspective
by John Fox, Renata Fox. 226 pgs.

Book

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Merges management theory with linguistics to redefine the current understanding of organizational discourse.

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Contents

Preface

Acknowledgments

Part I: Introduction

1: Defining a Research Perspective

Part II: The Corporation

2: Corporate Public Discourse

3: A Corporation's Ideology

4: Cpd's Nomenclature

5: Cpd as Capital

Part III: Corporate Management

6: The Corporate Management Discourse Community

7: A Disclosure of Power

8: A Disclosure of Leadership

9: A Disclosure of Social Position

Part IV: Media of Cpd

10: Writing

11: Mass Media and Cpd

Part V: Quantitative Analysis

12: Five Cpd Default Genres

13: Five Corporate Web Pages

Part VI: Specific Research Perspectives

14: The Corporate Metaphor

15: Globalization

16: Gender

17: The Ceo's Media Interview

18: Promotionalization of Cpd

Part VII: Postscript

19: Adjourning the Exploration

Glossary

Bibliography

Index
8.

Integrating Corporate Communications: The Cost-Effective Use of Message and Medium
by James L. Horton. 326 pgs.

Book

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Seldom does a work on corporate communications take such a radical economic approach to the topic. Horton integrates corporate communications cost-effectively into all business activity and presents a new way to look at corporate communications as a force behind all business disciplines. He describes and reviews external and internal communication; examines human behavior in communicating; reviews corporate communication structure; and analyzes messages and media and shows how to get started toward cost-effective corporate communication.

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Contents

Acknowledgments

Introduction

1: A Prelude to Corporate Communication

NOTES

2: Describing Corporate Communication

NOTES

3: An Approach to Corporate Communication

SUMMARY

NOTES

4: Understanding the Business Environment

NOTES

5: Corporate Communication, Strategy and Reputation

SUMMARY

SUMMARY

NOTES

6: Corporate Communication and the Individual

NOTES

7: Corporate Communication and Messages

NOTES

8: Corporate Communication and Media

NOTES

9: Corporate Communication and Measurement

NOTES

10: Corporate Communication Structure

NOTES

11: Moving Toward Cost-Effective Corporate Communication

NOTES

Index

About the Author
9.

Communication at Work: Management and the Communication-Intensive Organization
by Stephen R. Axley. 220 pgs.

Book

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Communication pervades virtually everything managers do. What most people mistakenly assume about communication can and does limit their effectiveness, professionally and personally. Communication is much harder "work" and more complicated than people realize. Concrete advice and thought-provoking questions show how to be a more effective communicator. Executives, researchers, and upper level and graduate students of management, human relations, and human resources, organizational behavior, leadership, and communication will find this volume instructive and illuminating.

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Title Page

Contents

Preface

Acknowledgments

Chapter 1: Management and Communication

Chapter 2: Communication: What It Isn't

Chapter 3: Communication: What It Is

Chapter 4: Communicating for Accuracy and Strong Relationships

Chapter 5: Leading through Communication

Chapter 6: Empowering Others through Communication

Chapter 7: Creating Organizational Culture through Communication

Chapter 8: Building Teams through Communication

Chapter 9: Managing Change through Communication

Epilogue

Bibliography

Index

About the Author
10.

Information Seeking: An Organizational Dilemma
by J. David Johnson. 184 pgs.

Book

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How do people in organizations get the information they need to do their work, and what are the effects of their research - positive and negative - on their organizations? Indeed, says the author of this unique, provocative study, the forces that promote ignorance within organizations often outweigh the drive to obtain knowledge. Johnson explores both sides of the information-seeking dilemma, the reasons why people do and do not look for and get the information they need - and why the multi-billion-dollar technologies that have been developed to facilitate information gathering so often fail. Research-based, with a model to explain how information seeking works in organizations, Dr. Johnson's book is fascinating, essential reading not only for gatherers of information in all types of organizations, but for the purveyors, their technological support staffs.

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Title Page

Contents

Figures and Tables

Preface

One Introduction and Overview

Two Hierarchies, Networks, and Markets

Three Information Fields

Summing Up

Four Information Carriers: A Focus on Channel Selection and Usage

Conclusion

Five Barriers to Information Seeking or the Benefits of Ignorance

Summary

Six Strategies for Seekers (and Nonseekers)

Summary

Seven Strategies for Managers

Summary

Bibliography

Index

About the Author
11.

Applied Communication Theory and Research (Chap. 5 "Organizational Communication Research and Organizational Development")
by Dan O'Hair, Gary L. Kreps. 393 pgs.

Book

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Title Page

Contents

Preface

Part I: Fundamental Viewpoints

1: Conceptual Issues

References

2: Applied Communication Methodology

References

Part II: Contexts

3: Industrial Relations Communication

References

4: Communication and Negotiation

References

5: Organizational Communication Research and Organizational Development

References

6: Training and Development for Communication Competence

References

7: Application of Communication Strategies in Alleviating Teacher Stress

References

8: The Dynamics of Impression Management in the Sales Interview

References

9: Focus Group Research: The Communication Practitioner as Marketing Specialist

References

10: Audience Analysis Systems in Advertising and Marketing

References

11: Application of Communication Research to Political Contexts

References

12: Legal Communication: An Introduction to Rhetorical and Communication Theory Perspectives

References

13: Applied Health Communication Research

References

14: Health, Aging, and Family Paradigms: A Theoretical Perspective

References

15: Communication and Gynecologic Health Care

References

16: Dentist-Patient Communication: A Review and Commentary

References

17: Communication Within the Nursing Home

References

Author Index

Subject Index
12.

Communication and Organizational Crisis
by Matthew W. Seeger, Timothy L. Sellnow, Robert R. Ulmer. 299 pgs.

Book

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Taking a broad view of organizational crisis, the authors synthesize a rich and diverse body of theory, research, and practice and apply it to every kind of crisis imaginable, from oil spills to nuclear disasters, airplane crashes, shuttle explosions, and corporate implosions such as Enron.

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Title Page

Contents

Illustrations

Acknowledgments

Part I: Introduction and Overview

Chapter 1: The Nature of Organizational Crisis

Chapter 2: Theories of Organizational Crisis

Chapter 3: Crisis Type

Chapter 4: Communication and Crisis

Part II: Stages of Crisis Development

Chapter 5: Crisis Development

Chapter 6: Communication and the Precrisis Stage

Chapter 7: Communication and the Crisis Stage

Chapter 8: Communication and the Postcrisis Stage

Part III: Crisis Management Functions

Chapter 9: Crisis Planning

Chapter 10: Crisis Teams and Decision Making

Chapter 11: Communication and Risk

Part IV: The Role of Crisis

Chapter 12: Crisis and Ethics

Chapter 13: Crisis and Leadership

Chapter 14: The Role of Crisis in Society

References

Author Index

Index

About the Authors
13.

Managing Uncertainty in Organizational Communication
by Michael W. Kramer. 240 pgs.

Book

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In this book, Michael W. Kramer applies uncertainty reduction theory (URT)--a key theory in current communication scholarship--to the context of organizational communication. Examining URT and the range of research applicable to organizational settings, Kramer proposes a groundbreaking theory of managing uncertainty (TMU), which synthesizes prior research while also addressing its criticisms. Examples are provided to illustrate the principles of the TMU at both the individual and collective(group/organizational) levels of analysis. Original studies based on the theory show that it provides a useful extension of URT, addressing some concerns raised by critics of that earlier model. Kramer illustrates that, as a model in progress, TMU will change as new research and insights build upon it.

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Contents

Preface

Chapter One: Introduction and Rationale

Chapter Two: Uncertainty Reduction Theory in Interpersonal Contexts

Chapter Three: Uncertainty in Group and Organizational Contexts

Chapter Four: A Theory of Managing Uncertainty: a New Model

Chapter Five: Cognitive and Behavioral Processes for Managing Uncertainty: a Qualitative Study of Car Salespeople

Chapter Six: The Influence of Competing Motives on Managing Uncertainty: Responses to Organizational Scenarios

Chapter Seven: A Textual Analysis of Managing Uncertainty: a Reanalysis of the Lucille Burger Story

Chapter Eight: Implications and Conclusions

References

Appendix: Car Salesperson Interview Schedule

Author Index

Subject Index
14.

Corporate Communications: A Comparison of Japanese and American Practices
by William V. Ruch. 306 pgs.

Book

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Recent Titles from QUORUM BOOKS

Contents

Illustrations

Preface

Acknowledgments

Introduction

NOTES

Part I: Japan and the Japanese Corporation

1: The Culture of Japan

2: The Japanese Corporation: Background and Structure

3: The Japanese Corporation: Employees

4: The Japanese Corporation: Three Outstanding Characteristics

5: Organizational and Cultural Influences on Japanese Corporate Communication

6: Communication in the Japanese Corporation

Part II: The United States and the American Corporation

7: Communication in the American Corporation

8: Downward Communication in the American Corporation: Print

9: Downward Communication in the American Corporation: Electronic

10: Upward Communication in the American Corporation

11: Upward Communication in the American Corporation: Written

12: Upward Communication in the American Corporation: Personal

13: Quality Circles in America

Part III: Comparison and Conclusion

14: Comparison

15: Conclusion

Appendix General Motors Communication Policy

Bibliography

Index

About the Author

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