Verbal and non-verbal exchanges during medical visits are seen by Roter and Hall as having highly significant impacts on the doctor-patient relationship and the efficacy of health care. The effectiveness, indeed the appropriateness, of medical care is itself impacted by the social and psychological processes involved as doctor and patient meet. Roter and Hall analyze how a number of important factors can tend to condition both doctors and patients to roles that then can become barriers to a positive relationship. They detail principles and approaches that will improve the medical visit experience for both doctor and patient.
This work draws upon examples from everyday health care situations to demonstrate that the behaviour differences we all experience in others actually fit within a readily understandable framework (the Myers-briggs Type Indicator).