Listening

Previous editions (Social Skills in Interpersonal Communication) have established this work as the standard textbook on communication. Directly relevant to a multiplicity of research areas and professions, this thoroughly revised and updated edition has been expanded to include the latest research as well as a new chapter on negotiating. Key examples and summaries have been augmented to help contextualise the theory of skilled interpersonal communication in terms of its practical applications. Combining both clarity and a deep understanding of the subject matter, the authors have succeeded in creating a new edition which will be essential to anyone studying or working in the field of interpersonal communication.

In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful.Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively.This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment.

Aimed at front-line and senior managers faced with ongoing reorganization and an increasingly reluctant workforce, this book examines what it takes to facilitate problem solving, decision-making, and workforce retention and commitment.

Does your child have trouble speaking or listening? This fully revised and updated edition of the essential guide explains what you can do to help Have you noticed that your child has difficulty getting the right words out, following directions, or being understood? If so, speech-language pathologist Patricia Hamaguchi -who has been helping children overcome problems like these for more than twenty years-has now revised and updated her highly effective guide to help you determine what's best for your child. Find out all you need to know about: Autism/PDD, central auditory processing disorders, dyspraxia, bilingual language development, adoption issues, thumb-sucking, and more How to recognize the most common speech, language, and listening problems When to get help for your child and when to wait Where to find the right specialist and what to ask How to read and understand the jargon-filled evaluation report The very latest changes in philosophy, treatment approach, labeling, laws, programs, and resources How the problem may affect your child academically, socially, and at home Tips for helping your child at home "Provides valuable information for parents of children with speech, language, and listening problems."--Sandra C. Holley, Ph.D., Former President, American Speech-Language-Hearing Association

Flatter, more collaborative organizational structures, combined with the pressure to translate innovative ideas into action quickly, are increasing the need by technical professionals -- such as computer programmers, design specialists, engineers, and R&D scientists -- to expand their repertoire of communication and managerial skills. In this highly accessible and practical book, Harry Chambers offers a wealth of strategies and tactics for building these skills, to the benefit of individuals, teams, and companies. In his trademark shoot-from-the-hip style, Chambers identifies specific real-world challenges that technical professionals face in the workplace, and offers definitive guidelines for enhancing their communication skills -- from making presentations to giving and receiving criticism to navigating office politics. Featuring interviews with people in the trenches, as well as self-assessment tools and exercises, Effective Communication Skills will become a valued resource for technical professionals and their colleagues, trainers, and HR departments in all industries.