Business Intelligence

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Business Intelligence

1 .

Spooked: Espionage in Corporate America
by Adam L. Penenberg, Marc Barry. 194 pgs.

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Imagine your main business competitor building a satellite-equipped "war room" to secretly monitor your new ventures. Imagine your classified product prototype mysteriously landing on the market under the brand name belonging to your archrival. Impossible? This isn't a story line from the latest spy thriller, it's modern-day corporate America. Spooked thrusts readers into a clandestine world -- where business means war and information is worth stealing.
Through narrative accounts of corporate spies within companies such as IBM, Microsoft, and Motorola, Spooked dramatically brings to life one of America's fastest-growing industries: Corporate Intelligence. In this page-burning expose, Adam Penenberg and Marc Barry uncover and describe in thrilling detail the alarming regularity of espionage in industry. They offer an unsettling portrait of America's publicly traded companies, and unravel the truth and hypocrisy behind the multi-billion dollar corporate intelligence industry.

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Title Page

Contents

Author's Note

Prologue Spy Trap

I: The Intelligencing of Corporate America

2: Motorola: First in Business Collection

3: The Mole--Victor Lee

4: The Kite

5: Trade Show Cowboy

6: Spy Trap--P. Y. Yang

7: The Librarian

8: Double-Cross

9: Chief Hacking Officer

Afterword

Index
2 .

Managing Frontiers in Competitive Intelligence
by Craig S. Fleisher, David L. Blenkhorn. 313 pgs.

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For specialists and nonspecialists alike, this perceptive selection of the newest and the up and coming tools and techniques of competitive intelligence picks up where other books leave off, offering a well balanced combination of theory and practice. It shows how advances in computers and technology have accelerated progress in CI management, and the ways in which CI has affected (and been affected by) major business functions and processes. It explores applications to organizations of various sizes and types. Analysts, strategists and organizational decision makers will find the book especially valuable, as they seek to make sense of the business environment and assess their organizations' evolving, dynamic places in it.

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Title Page

Contents

Preface

Acknowledgements

Part 1: Overview of Competitive Intelligence Management and Practices

1: An Introduction to the Management and Practice of Competitive Intelligence (Ci)

2: Competitive Intelligence and Strategic Decision-Making at the Chief Executive Officer (Ceo) Level

3: Reducing Vulnerability through Counterintelligence

4: The Use of Counterintelligence, Security, and Countermeasures

5: Overview of Best Practices in Competitive Intelligence

Part 2: Improving the Competitive Intelligence Process

6: Using the Internet for Gathering Competitive Intelligence

7: Analysis in Competitive Intelligence: Process, Progress, and Pitfalls

8: A Toolbox for Communicating Competitive Intelligence Via the Internet

9: Using a Marketing Framework to Communicate Competitive Intelligence Results

10: Effective Approaches to Assessing Competitive Intelligence Performance

Part 3: Competitive Intelligence and Its Relationship with Business Functions and Processes

11: Competitive Intelligence and the Management Accountant

12: Using Competitive Technical Intelligence Techniques to Complement Research-And-Development Processes

13: Applying Competitive Intelligence to Mergers and Acquisitions

14: New Product Development and Competitive Intelligence

15: The Need for Business Intelligence Tools to Provide Business Intelligence Solutions

Part 4: Competitive Intelligence and Its Application in Specific Contexts

16: Identifying Competitive Intelligence Priorities in Biotechnology

17: Making Competitive Intelligence Work for the Small Business

18: Re-Designing the Competitive Intelligence Capability within a Financial Institution

19: Competitive Intelligence in Service Industries

20: Information Technology: Enabling Competitive Intelligence Adoption in Small-To-Medium Enterprises

Part 5: Organizational Issues Associated with Competitive Intelligence

21: Corporate Community Culture and Counterintelligence

22: Understanding the Ethical Aspects of Competitive Intelligence

23: Competitive Intelligence and Organizational Change

24: The Future of Competitive Intelligence

Selected Bibliography

Index

About the Editors and Contributors
3 .

Effective Business Intelligence Systems
by Robert J. Thierauf. 371 pgs.

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One step above knowledge management systems are business intelligence systems. Their purpose is to give decision makers a better understanding of their organization's operations, and thus another way to outmaneuver the competition, by helping to find and extract the meaningful relationships, trends, and correlations that underlie the organization's operations and ultimately contribute to its success. Thierauf also shows that by tying critical success factors and key performance indicators into business intelligence systems, an organization's most important financial ratios can also be improved. Thierauf's book will advance the knowledge and skills of all information systems providers and users

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Title Page

Contents

Figures

Preface

Part I: Improving Decision-Making Effectiveness Using Business Intelligence Systems

1: Introduction to Effective Business Intelligence Systems

2: Creativity Underlies Effective Business Intelligence Systems

Part II: Underlying Structure of Effective Business Intelligence Systems

3: Effective Decision Making in a Business Intelligence Environment

4: Effective Systems and Software Found in Business Intelligence Systems

5: Data Warehousing and Computer Networking Found in Business Intelligence Systems

Part III: Building Effective Business Intelligence Systems

6: Development and Implementation of Successful Business Intelligence Systems

Part IV: Effective Business Intelligence Systems Found in a Company’s Functional Areas

7: Strategic Intelligence in Corporate Planning

8: Tactical Intelligence in Marketing

9: Operational Intelligence in Manufacturing

10: Financial Intelligence in Accounting

Selected Bibliography

Index

About the Author
4 .

The Internet Age of Competitive Intelligence
by John J. McGonagle, Carolyn M. Vella. 232 pgs.

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Two of the most prolific and challenging authorities on the topic of competitive intelligence (CI) reflect on and respond to the changes in the field over the last decade. The authors point out that CI users have to change what they are doing, show why they are doing it, and provide ways of doing it. Their book reviews the problems in the development of CI since the 1980s, discusses the impact of the Internet and the rise in use of other secondary sources, and draws from and provides access to the growing body of CI information, knowledge, and literature.

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Title Page

Contents

Preface

NOTES

1: What Has Happened to Competitive Intelligence? A New Era of Business Research--Thirteen Years After

NOTES

2: Who is Using Competitive Intelligence? Where is Competitive Intelligence Now?

NOTES

3: The CI Process and Its Problems

Appendix: Basic Principles for Producing CI

Conclusions

Conclusions

4: Needs Determination for Ci Research and Analysis

NOTES

5: Collection Issues: Research Strategies and Techniques

NOTES

6: The Rise in the Importance of Secondary Sources

NOTES

7: Using Online Databases

NOTES

8: How to Use the Internet

NOTES

9: Effective CI Techniques to Supplement Secondary Research

NOTES

10: Analysis

NOTES

11: Presentation and Dissemination

NOTES

12: Legal and Ethical Issues

NOTES

13: Securing and Protecting Competitively Sensitive Information

NOTES

14: Management Issues

NOTES

15: Operational Issues

NOTES

Appendix: Using a Competitor Analysis Checklist

Glossary

Selected Bibliography

Index

ABOUT THE AUTHOR
5 .

A New Archetype for Competitive Intelligence
by John J. McGonagle Jr., Carolyn M. Vella. 225 pgs.

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McGonagle and Vella maintain that competitive intelligence as we know it is just the first step toward the creation of true "corporate intelligence". Their book explores ways in which new channels of communication and new uses of information and intelligence will change corporations, and how these changes can be anticipated in an organization's strategic planning, crisis management, benchmarking, reverse engineering, and defensive intelligence activities. In doing so, they introduce readers to new techniques, such as "shadow benchmarking" and "factual management analysis". Readable, with useful checklists, forms, reminders, and drawings from real world cases, this book will be essential reading for executives in the public and private sectors, and their colleagues in the academic business community.

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Title Page

Contents

Figures and Tables

Acknowledgments

I: Introduction

1: About This Book

NOTE

2: Why Is Intelligence Important Today -- and More Important Tomorrow?

Appendix: National Interests in Intelligence

NOTES

3: The Building Blocks of Cyber-IntelligenceTM

Appendix: Reengineering and Downsizing

NOTES

4: Cyber-IntelligenceTM in the Modern Corporation

Appendix: Case Study -- How Pervasive is Cyber-Intelligence in Modern Businesses?

NOTES

II: The Building Blocks of Cyber-intelligenceTM

5: Competitive Intelligence

How Does CI Relate to the Other Building Blocks of Cyber-IntelligenceTM?

NOTES

6: Strategic Intelligence

NOTES

7: Market Intelligence

NOTES

8: Crisis Management

NOTES

9: Benchmarking

NOTES

10 Reverse Engineering

NOTES

11: Defensive (Counter) Intelligence

NOTES

12: The Building Blocks of Cyber-IntelligenceTM: Charting the Relationships

III: Using Cyber-IntelligenceTM

NOTES

13: Data Gathering: An Overview of Sources

NOTES

14: Data Gathering: An Overview of Techniques

Appendix: Case Study: Selecting and Approaching Targets

NOTES

15: Data Analyses

Appendix A: Comparative Target Profile Summary

Appendix B: Strategic Analysis Report Form

Appendix C: Communicating Conclusions

APPENDIX B: STRATEGIC ANALYSIS REPORT FORM

16: Using Cyber-IntelligenceTM Intelligently

Appendix A: Using Cyber-Intelligence in Strategic Planning

Appendix B: Case Study -- CI Supporting Other Intelligence Functions

APPENDIX B: CASE STUDY -- CI SUPPORTING OTHER INTELLIGENCE FUNCTIONS

17: Critical Management Issues

NOTES

18: The Future of Cyber-IntelligenceTM

A: U.S.-Based Organizations Involved with Some Aspect of Cyber-IntelligenceTM

B: Selected Internet World Wide Web Sites

Glossary

Select Bibliography

Index to Forms and Checklists

Index to Case Studies

Index

About the Authors
6 .

Business Information at Work
by Michael Lowe. 328 pgs.

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Title Page

About the Author

Contents

List of Figures

List of Tables

Permissions

Preface

1: Business Information at Work

2: Company Information

3: Market Information

4: Financial Information

5: Product Information

6: Country Information

7: Business News Sources; Industry Sources

8: Accessing Business Information

A Bibliography of Business Information Bibliographies

Appendix

Index
7 .

User-Directed Competitive Intelligence: Closing the Gap between Supply and Demand
by Walter D. Barndt Jr. 180 pgs.

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This is the first book to address the real issues and problems confronting the competitive intelligence industry today. It pinpoints the reason why competitive intelligence is on hold in corporate America and offers practical advice and solutions to position competitive intelligence systems as the systems of choice for intelligence users. The key is to stimulate demand and the author tells us why and how. A "must read" for intelligence providers, for managers and intelligence users, and for management program faculty and students in our colleges and universities.

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Title Page

Contents

Foreword

Preface and Acknowledgments

Introduction

PART ONE MISSING LINKS

Chapter 1 Purpose

Chapter 2 Scope and Domain

Chapter 3 Terminology

Chapter 4 The System and The Intelligence User

Chapter 5 The System and The Intelligence Provider

PART TWO ADDING VALUE

Chapter 6 Intelligence And Counterintelligence

Chapter 7 Competitor Profiling And Competitive Intelligence

Chapter 8 Personality Profiling And Competitive Intelligence

Chapter 9 The Triad of Business, Government, and Academe

Conclusion: Reports From the Battlefield

Appendix A Business Intelligence Study Center Survey

NOTE

Appendix B CI Research and Research Issues

Selected Bibliography

Index

About the Author and Contributors
8 .

Web-Based Analysis for Competitive Intelligence
by Conor Vibert. 224 pgs.

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Responding to the needs of market researchers, business analysts, CI professionals, and others who understand and use the online information resources of the Internet, Vibert provides a structured set of frameworks to help solve business problems fast, successfully, and in real time. He explains how to use the content of specific Web sites to undertake specific tasks, and he provides academics and trainers with a powerful tool to help them develop the online analytical skills of their students, clients, and colleagues. The result is an important resource for executives seeking to protect their own knowledge while gaining insight about their competitors and for academics teaching in such fields as marketing, sales, and product development.

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Title Page

Contents

Figures

Acknowledgments

Chapter 1 Introduction

Chapter 2 The Challenge

Chapter 3 The Power of Search Engines

Chapter 4 A Theory

Chapter 5 Identifying Power Holders

Appendix: Power at ABC Corporation

Chapter 6: Performing A Social Responsibility Audit

Appendix: Socially Responsible Behavior at Company A

Chapter 7 Performing Due Diligence

Appendix: Due Diligence of Corporation B

Chapter 8 Profiling Corporate Communications Styles

Appendix: Corporate Communications at ITC

Chapter 9 Spotting Indicators of Organizational Alteration

Appendix: Indicators of Organizational Alteration at Buyfromus

Chapter 10 Identifying Competitors

Chapter 11 Concerns for the Future of the Internet: Literacy Development, Technology, and the Workplace

Conclusion

Chapter 12 The Future: Proactive, Agent-Based CI

Appendix: List of Information Portals

Notes

Appendix Notes

Recommended Readings

Index

About the Author and Contributors
9 .

Business in a Virtual World: Exploiting Information for Competitive Advantage
by Fiona Czerniawska, Gavin Potter. 276 pgs.

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Written for those involved in business, this book looks at the impact of the information revolution and shows how companies can exploit information for competitive advantage. A practical guide which also includes case studies of various organisations.

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Business in a Virtual World: Exploiting Information for Competitive Advantage

Contents

Preface

Acknowledgements

Introduction: Information and the Virtual Business

Part 1 the New Economics of Information

2 the Technological Foundations

3 the Competitive Advantage of Information

4 the Raw Material of the Future

5 the Law of Increasing Returns

Part II the Virtual Business in Action

Part II the Virtual Value Chain

6 the Virtual Research and Development Department

8 Virtual Manufacturing — Exploiting the Virtual in Your Product

9 Virtual Distribution

10 Virtual Marketing: the Economics of Difference

Part III Exploiting the Virtual Potential of Your Business

11 a New Way of Managing

12 Zero-Based Physical Budgeting

13 Electronic Commerce

14 Computer Modelling and Complexity

15 Work-Learn-Share: a Method for Increasing Knowledge

16 Getting the Foundations Right

17 Selling Your Virtual Assets

18 Final Thoughts

Appendix: Questions to Consider — a Checklist

Index
10 .

Global Corporate Intelligence: Opportunities, Technologies, and Threats in the 1990s
by George S. Roukis, Hugh Conway, Bruce H. Charnov. 340 pgs.

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Title Page

Recent Titles from Quorum Books

Contents

Tables and Figures

Acknowledgments

Introduction

Part I GLOBAL OPPORTUNITY AND ANALYTICAL FRAMEWORK

1: The Corporate Intelligence Process: Global Perspectives and Approaches

Notes

2: Analytical Framework for Corporate Intelligence

Notes

Part II NEW TECHNOLOGY AND INFORMATION

3: Management Information Sources and Corporate Intelligence Systems

4: Artificial Intelligence: The Emerging Corporate Knowledge Frontier

REFERENCES

5: The Business of Information: The New Competitive Challenge

Notes

Part III ADJUSTING TO CHANGE

6: Intelligence for Strategic Decision Making in Multinational Corporations

REFERENCES

7: Coping with Bad News

Notes

8: The Structure of the Corporate Intelligence System

NOTES

9: Field Marketing Intelligence: A Motivational Methodology

Notes

Part IV NEW AND OLD THREATS

10: Computer Security

11: Defense-related and Microcomputer Security

Notes

12: The Terrorist Threat to Corporations

Notes

13: The Intelligence Approach to the Management of Corporate Intelligence: The Pragmatic Concerns of Terrorism

Notes

Part V STRATEGIC CHALLENGES

14: Corporate Intelligence: The Key to the Strategic Success of Japanese Organizations in International Environments

REFERENCES

15: Geography and Corporate Risk Assessmen

Notes

16: Financial Warfare

Notes

Notes

17: The Soviet Foreign Intelligence Service: An Overview

Notes

Select Bibliography

Index

About the Contributors
11 .

Competitive Intelligence and Global Business
by David L. Blenkhorn, Craig S. Fleisher. 292 pgs.

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Title Page

Contents

Preface

Acknowledgments

1: The State of Our Understanding of Research and Practice in Competitive Intelligence and Global Business

2: Key Intelligence Topics (Kits) in Competitive Intelligence and Global Business

3: In Search of Best Practices in Global Competitive Intelligence

4: Moving from a Domestic to a Global Competitive Intelligence Perspective

5: Process Differences in Performing Global versus Domestic Competitive Intelligence Data Collection

6: Key Laws Governing the Practice of Competitive Intelligence in Global Business

7: Global Competitive Intelligence in Top-Performing Companies

8: Competitive Intelligence in Asia

9: The Internet Will Continue to Revolutionize International Competitive Intelligence Practices

10: The Legal Playground

11: A Stratcom Model for the Practice of International Competitive Intelligence

12: The Location and Organization of the Competitive Intelligence Function in a Multinational Corporation

13: Best Applications of Global Competitive Intelligence

14: Knowledge, Skills, and Abilities of Domestic and International Competitive Intelligence Practitioners

15: The Application of the Global Competitive Intelligence Model to Sweden

16: A Comparison of Competitive Intelligence Practices in the United States and Mexico

17: Competitive Intelligence in Brazil

18: The Role of Competitive Intelligence in the Global Automotive Supply Chain

19: Management of Global Competitive Intelligence

Index

About the Editors and Contributors
12 .

The Manager's Guide to Competitive Intelligence
by John J. Mcgonagle, Carolyn M. Vella. 260 pgs.

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Title Page

Contents

Introduction

1: The Basics of Competitive Intelligence and What They Mean to a Manager

2: Just How Good Are You?

3: Staff

4: Structure

5: Missions and Images

6: Dealing with Other Units

7: Training

8: Legal and Ethical Issues

9: Internal Client Management

10: Overview of Managing Data Gathering

11: Tips on Managing Analysis

12: Effectively Communicating Ci

13: Dissemination of the Finished Ci

14: Growth and Development

15: Going outside for Help

16: Measuring Ci's Impact on the Firm

17: Special Cases

Glossary

Key References

Index
13 .

Risky Business: Private Sector Intelligence in the United States, in Harvard International Review
by Arthur S. Hulnick. 5 pgs.

Journal Article

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14 .

Competitive Analysis: Do Managers Accurately Compare Their Firms to Competitors?, in Journal of Managerial Issues
by James M. Bloodgood, Alan Bauerschmidt. 17 pgs.

Journal Article

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15 .

Qualitative Research in Intelligence and Marketing: The New Strategic Convergence
by Alf Walle III H.. 248 pgs.

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Title Page

Contents

Preface

Acknowledgments

1: Introduction

I: Parallels, Agendas, and Options

2: Competitive Intelligence as Qualitative Alternative

3: Marketing Research

II: Competitive Intelligence and Cross-Disciplinary Tools

4: Justifying Qualitative Methods

5: The Qualitative Espionage Model

6: Competitive Intelligence, the Planning Process, and Marketing

7: The Process of Intelligence

8: The Qualitative Social Sciences and Competitive Intelligence

9: The Humanities and Competitive Intelligence

10: Culture at a Distance

III: Operationalizing the Social Sciences and the Humanities

11: Competitive Intelligence at a Distance

12: The Qualitative Audit

Epilogue: The 10 Percent Edge

Appendix 1: The Use and Abuse of Warfare and Sports Analogies

Appendix 2: The "Care and Feeding" of Humanists

Index
16 .

Scenario-Driven Planning: Learning to Manage Strategic Uncertainty
by Nicholas C. Georgantzas, William Acar. 402 pgs.

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Scenario-driven planning is a new management technology for strategy design that employs computed or "strategic" scenarios to improve the quality of managerial thinking. Strategic scenarios--the outcomes of modeling strategic situations--produce insight much richer than that expected from environmental scenarios alone. They bring to the consulting and upper-level management audiences a better way of handling strategic uncertainty, providing the tools managers and strategy students need for thinking and dialoguing about complex strategic issues.

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Contents

Illustrations

Preface

Introduction

Part I WHY SCENARIO-DRIVEN PLANNING?

Chapter 1 Productivity and Strategy

Chapter 2 Environmental Triggers and Scenarios

Part II THE ROLE OF THE ENVIRONMENT

Chapter 3: Environmental Turbulence and Uncertainty

Chapter 4 Assumption Analysis for Strategic Turnaround

Part III INTRODUCTORY APPLICATIONS

Chapter 5 Infoplus (a)

Chapter 6 Combank (a)

Part IV COMPETITIVE ADVANTAGE THROUGH SCENARIOS

Chapter 7 Competitive Intelligence Systems for the 1990s

Chapter 8: Features of the Proposed Planning Process

Part V STANDARD APPLICATIONS

Chapter 9 Computing Scenarios

Chapter 10 System Dynamics

Part VIREPERCEIVING IN THE MULTIVERSE OF RATIONALITY

Chapter 11: Strategy Designs of the 1990s

Chapter 12: Planning Technology for the 1990s

Part VII: APPENDIX

Appendix A: Theoretical Foundations of Scenario-Driven Planning

Appendix B: The Art of Organizational Learning

Appendix C Intelligence-Amplifying Tools

Bibliography

Index

About the Authors

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