Six Sigma (Management)

A User-Friendly Guide to the Basics of Six Sigma From noted Six Sigma consultant and author George Eckes comes Six Sigma for Everyone, a practical guide that explains the under-pinnings of the revolutionary quality assurance methodology. Appropriate for employees and top management alike, this book is the only one you need if your company is currently implementing or contemplating Six Sigma. It tells you what Six Sigma is and is not, what it does and how it does it, and what your role likely will be in the implementation process. Eckes uses straightforward definitions and in-depth examples to outline the processes, impact, and desired end result of implementation-eliminating the confusion and fear many feel when first introduced to Six Sigma. If you need to understand the basics, then this is the book for you. Topics include: * The origins and history of Six Sigma * Business Process Management: Six Sigma as management philosophy * Individual and team tactics * The ten basic tools each team member needs to succeed * How you and your organization must change to make Six Sigma work.

Achieve unparalleled customer satisfaction and greater profitability with this essential handbook! Six Sigma is a proven and highly effective business initiative for improving customer satisfaction and increasing the efficiency of processes. Rath & Strong's Six Sigma Leadership Handbook highlights the critical factors that make or break implementation, offers key best practices for getting it right the first time, and offers real-life examples and case studies that light the path to success. With Rath & Strong, you'll get an overview of the tools, methods, approaches, benefits, and risks that are associated with each element of the methodology.

'In The Six Sigma Revolution, George communicates the principles of Six Sigma to audiences at every level and enables an immediate understanding of what is for many an intimidating field.'-Ross Leher, Chairman and CEO RWI Interactive Information Services'The Six Sigma Revolution is a powerful profit-building tool and an indispensable resource for leaders wanting to drive lasting improvement.'-Mike Delaney, Senior Vice President Marketing and Strategic Planning Unifi, Inc.

A rare perspective on the personal philosophy, business savvy, and future of the chairman of the most admired company in the world Jack Welch, chairman of General Electric, is due to retire this spring. Welch has transported GE into the new economy with his management style, his forward-thinking approach to new technology, and by encouraging creativity among his employees. This book provides a look at what the innovative powerhouse executive has brought to American business and what will ultimately be his legacy. Thorough, authoritative, and absorbing, Welch: An American Icon includes interviews with CEOs at other leading companies who have worked under Welch and been trained by him, as well as interviews with other GE executives. Janet Lowe (Del Mar, CA) is an investment writer and author who has written sixteen business and biographical works, including the recent Damn Right!: Behind the Scenes with Berkshire-Hathaway Billionaire Charlie Munger (0-471-24473-2). Ms. Lowe is past editor of the San Diego Daily Transcript and Financial Editor of the San Diego Tribune. More than 200 of her business articles have appeared in such publications as Newsweek, the Christian Science Monitor, Los Angeles Times, and the San Francisco Chronicle.