The Impact of New Communication Technologies on Public Administration: A Comparative Analysis on the E-Government Policies in Britain and Turkey */Yeni Iletisim Teknolojilerinin Kamu Yonetimine Etkisi: Ingiltere Ve Turkiye'deki E-Hukumet Politikalarinin Karsilastirmali Analizi

Article excerpt


Rapid developments realized in information and communication technologies since the beginning of the 21st century have led to significant transformations also in the field of public administration like in several fields in social life. As public services have started to be delivered in electronic environment via information and communication technologies, conventional government applications have left their place to e-government applications based on interaction and citizen satisfaction.

Today all the countries in the world take part in a race to successfully adopt e-government applications so as to deliver better service to their citizens and acquire a more modern appearance. Setting out from the assumption that democratisation processes and socio-economic development levels of countries are determining factors in e-government applications, this study aims to analyse the e-government applications of Britain and Turkey, two countries with different historical backgrounds and socio-economic development levels.

Key Words: E-government, public administration, information communication technologies.


21.yy dan bu yana bilgi ve iletisim teknolojilerinde meydana gelen hizli gelismeler sosyal hayatin pek cok noktasinda oldugu gibi kamu yonetimi alaninda da onemli olusumlara yol acmistir. Kamu hizmetleri bilgi ve iletisim teknolojileri sayesinde elektronik ortamda yurutulmeye baslandigi icin geleneksel hukumet uygulamalari yerini etkilesim ve halk memnuniyetine dayali e-hukumet uygulamalarina birakmistir.

Gunumuzde, dunyadaki butun ulkeler vatandaslarina daha iyi bir hizmet sunabilmek ve daha modern bir gorunum elde edebilmek icin e-hukumet uygulamalarini basarili bir sekilde uyarlamada bir yaris icerisindedirler. Demokratiklesme sureci ve ulkelerin sosyo-ekonomik gelismislik seviyeleri e-hukumet uygulamalarinda belirleyici bir etmendir varsayimindan yola cikarak bu calisma farkli tarihsel arka planlari ve sosyo-ekonomik gelismislik seviyeleriyle iki ulkedeki, Ingiltere ve Turkiye'deki e-hukumet uygulamalarini analiz etmeyi amaclamaktadir

Anahtar kelimeler: e-hukumet, kamu yonetimi, bilgi ve iletisim teknolojileri


The developments in areas of informatics and communication have brought about significant transformations in almost every sphere of social life, creating an information society. Societies which use the information in an efficient and active way are able to increase their welfare standards by making rational decisions in economic and social areas. Information societies with the opportunities provided by the new information and communication technologies have a state structure and a governance model which enable them to establish and develop active and efficient public administration, and also a participatory democracy. This model is called e-government.

E-government should contribute to the development of e-democracy by creating openness and also by making it possible for government institutions to be controlled and checked. For the realization of e-democracy, the information and communication technologies should be used and accessed equally by all sections of society. Digital divide, which is the uneven distribution and use of information and communication technologies prevent the realization of e-democracy and the effective operation of e-government. Digital divide is observed not only between different sections of a society but also between different countries. When we look at the worldwide distribution of the Internet we see that Internet is being used by a minority who live mainly in the developed countries whereas the majority of the world population has a limited, or in some cases no access to the new communication technologies.

The socio-economic development and democratization levels of countries have a determining effect on the implementation of e-government models. This study will examine and question the e-government practices of two socio-economically different countries, Britain and Turkey. …