Library Visits and Consultation: A Case Study of Universities in Northwestern India

Article excerpt

Introduction

The primary focus of a library is service. It is widely recognized that service quality and consumer satisfaction are essential for retaining current consumers and attracting new ones. The traditional method of measuring the quality of an academic library in quantifiable terms of its collection and use does not offer an indication of the quality of service, and new ways to measure quality in libraries have emerged during the past decade. Although every teacher and research scholar now have ready access to online resources, the role of the traditional documents is still important.

Methodology

The present study is a survey of teachers and research scholars of different universities of Northwestern India . A questionnaires was distributed to the sample population selected for the study. Random sampling was used to select those surveyed. Out of 1,500 questionnaires distributed, 1,124 were returned. Of the 1,124 respondents, 57 percent are research scholars and the remaining 43 percent are faculty members. Data were analyzed using percentages chi-square and t-test. The universities surveyed under the study are:

 
State                      University                      Abbreviation 
 
A. Haryana    Kurukshetra University Kurukshetra           KUK 
              Maharishi Dayanand University, Rohtak        MDU 
              Guru Jembheswar University, Hisar            GJU 
              Chaudhary Charn Singh Haryana Agriculture    CCSHAU 
              University, Hisar 
 
B. Punjab     Punjab University, Chandigarh                PU 
              Panjabi University, Patiala                  Pbi Uni. 
              Guru Nanak Dev University, Amritsar          GNDU 
              Punjab Agriculture University, Ludhiana      PAU 
 
C. Himachal   Himachal Pardesh University, Simla           HPU 
  Pardesh     Chaudhary Swarn Kumar Krishi Viswvidyalya,   CSKKVV 
              Palampur 
              YS Parmar Univ.                              Y.S. Parmar 
              University of Forestry 
              and Horticulture, Noani (Solan) 
 
D. Delhi      University of Delhi, Delhi                   DU 
              Jawahar Lal University, Delhi                JNU 
              Guru Gobind Singh Indraprastha               GGSIPU 
              University, Delhi 
              Jamia Millia Islamia University, Delhi       JMI 

All these universities are recognized by the University Grants Commission (UGC) of India .

Previous Studies

Significant studies have been conducted on the use of libraries by students, research scholars, and faculty members. Jorosi (2006) looked at information needs and information seeking behaviours of small and medium-sized enterprise (SME) managers in Botswana 's manufacturing industry, using a self-administered questionnaire. The key findings of the study are that SME managers devote a significant amount of time to active information-seeking and spend an average of five hours per week seeking information on customer and competition information.

Bouazza and Mufaraji (2005) looked at school library use by teachers, finding that 36 percent use the library Once a week, while and 32 percent rarely use the library. Similarly, Shokeen and Kaushik (2002), who looked at the information-seeking behavior of social scientists found that a large majority of respondents visited the library daily, and a significant number twice a week. Singh (2002) conducted a study on faculty members at the University of Delhi. He found that 36 percent visit the library to prepare notes for teaching, and that nearly 60 percent visit the library two-to-four times a week.

Lohar and Kumbar (2002) found that a majority of respondents visit the library to consult textbooks or reference books and to read newspapers and popular magazines. Nearly 70 percent consulted the library catalogue. …