Study on the Improvement of Teaching Quality Management System for Higher Engineering Institutes1/ETUDE DE L'AMELIORATION DU SYSTEME DE GESTION DE LA QUALITE D'ENSEIGNEMENT POUR LES INSTITUTS D'INGENIERIE SUPERIEURS

Article excerpt

Abstract:

Based on the analysis of its establishment and implementation of controlling scheme of the teaching quality management system (TQMS) for advanced institutes of technologies domestic and overseas, from the inspect of the management principles of TQM and 6 σ as well as the process method of ISO9000 family standards, in combination with the evolution scheme of teaching quality of undergraduate courses in ordinary universities, applying the running principles of PDCA ,this paper has probed into the objectives of the establishment and improvement of the management system on teaching quality, put forward its basic procedures. We believe that its establishment and maintenance should have four stages, namely, plan, do, check and action, as well as eight steps, which includes decision-making, programming, analysis, design, running, assessing, improvement and perfection, which, lays a solid foundation on concrete teaching quality assurance programs for its improvement.

Key words: quality management system, procedure improvement, implementation and maintenance, continual improvement, institutes of technology.

Résumé: Basé sur l'analyse de l'établissement et de l'application du plan de contrôle du système de gestion de la qualité d'enseignement pour les instituts de technologie supérieurs tant nationaux qu' étrangers, à partir de l'examination des principes de gestion de ce système et de 6 σ ainsi que la méthode de traitement des standards familial ISO9000, en combinaison avec l'évolution du système de la qualité d'enseignement des cours universitaires dans les universités ordinaires, en applicant les principes de PDCA, cet essai explore les objectifs de l'établissement et de l'amélioration du système de gestion de la qualité d'enseignement et met en avant ses procédures de base. On croit que son établissement et maintenance devrait comporter quatre étapes, soit plan, application, révision et action, et huit pas qui comprennent prise de décision, programmation, analyse, design, application, évaluation, amélioration et perfection, qui, jette une base solide avec des programmes concrets d'assurance de la qualité d'enseignement pour son amélioration.

Mots-Clés: système de gestion de la qualité, procédure d'amélioration, application et maintenance, amélioration continuelle, instituts de technologie

1. INTRODUCTION

TQMS refers to the management system of coordinating and dominating organizations in terms of teaching quality level.5 At present, our higher education is experiencing the transition from extractive education to popular education, leading to the relative drop in teaching quality compared with its enrollment expansion. Therefore, a teaching quality management system with perfect rales and coordinated sectors is increasingly important for universities, and it is of great need to learn from higher educational experience in other countries, to positively introduce the advanced educational modes and methods, as well as to intake for reference the ISO9000 family standards, TQM and 6 σ management principles and modes successfully applied to enterprise management. Some researchers concerned have analyzed the feasibility and applicability of introducing the ISO9000 family standards in educational management for universities, described its new principles based on TQM and ISO9000 family standards, explored the key points in implementing the ISO9000 family standards for universities, and put forward the main processes and procedures for compiling necessary documents. They even did the research about the four procedures of its product realization during the educational and teaching service: reorganization and identification of its customers and social needs, design and exploration, purchasing, as well as planning, identification and controlling of operation process in teaching and teaching service. Moreover, they measured and analyzed the training requirements and the feasibility of the continual improvement of the quality management system, and testified their improved programs. …