Human Resource Planning in the Telecommunication Industry

Article excerpt

Abstract: The purpose of this research is to explore the influence of human resource planning in the Jordanian Telecommunication Industry on the business productivity. The study surveyed HR managers and staffat telecommunication companies in Jordan. A questionnaire was designed and used to collect data. Statistical analysis was conducted on the data compiled from 375 workers within the HR departments at the Telecommunication companies. The results implied a strong relation between HR planning and business productivity at the telecommunication companies.

Keywords: Human Resource, Planning, Business Productivity


In the Telecommunication Industry, human resource planning is one of the important activities that must be well designed to control the most important of all resources within the Industry (Dessler, Gary. 1984). Human Resource management is well known as the management of human resource which is related to the human factor within the organization (Biles 1980). It means controlling the factors that affect productivity within the organization. Productivity means more profit through obtaining maximum work efficiency which shall achieve organizational goals and achieves the competitive advantage organizations are striving to achieve. This in turn is reflected in generating more and more income for the organization and leading to enhanced profits (Burack 1980).

If we look at Human Resource planning from the industry point of view it may be obvious that all industries and all levels of business require human resource and human resource management, each type of industry has its own requirements and own nature of work force requirement(Biles 1980).

The Telecommunication Industry human resources has more technical experience than any other industry out there (Duncan 2003). The rapid changes and new developments in the information technology sector affected the telecommunication industry needs of highly talented and skilled human resource capital at both the front office and the back office operations through which organization shall be able to satisfy the ever changing needs of its customers (Gary Flake 2000). As a result Information Technology organizations needs a highly skilled work force both at managerial and field and technical level.


Today the Telecommunication Industry is large in both resources and revenue compared to other sectors of the economy (Kochan 1985). To guarantee its profitability it must manage its human resources effectively and with extreme professionalism.

Human Resource in the Telecommunication industry is divided into several levels, the administration level, the managerial level and the individual level. The administration level are the CEO and the administration board (Gary Flake 2000). It is worthy to mention that in the Telecommunication Industry at this level exists people with technical experience and qualifications needed for strategic guidance and planning relative to the telecommunication sector. The managerial level include the departmental heads and managers (Biles 1980).

The Departmental heads are the heads of each department within an organization (White 2006). In the telecommunication industry there would be multiple technical and non-technical departments such as the marketing, the sales department, the human resource department, the customer service department, the information technology department, and the research and development department (Hax 1985). The Third levels include the individuals who are at the middle and lower levels of the pyramid. It includes the supervisors the middlemen departmental link workers and the field workers (Walker 1980).


The purpose of the research is to explore the influence of human resource planning in the Jordanian Telecommunication Industry on the business productivity and to provide recommendations to the management of the Telecommunication organizations with regards to the planning of their human resources to increase their productivity. …