T&D

T+D is a leading training and development magazine offering information about the latest trends and proven best practices. Published monthly, T+D includes case studies, reports on new technology, and articles on pivotal issues in the field.

Articles from Vol. 64, No. 6, June

An Executive's Support of Leadership Development: Determining What Is Necessary: Learning Executives Need to Take Certain Variables into Consideration When Determining the Degree of Executive Support for Learning Initiatives
[ILLUSTRATION OMITTED] The issue of executive support for leadership development solutions is far more complex than often acknowledged. Unfortunately, all too often, we hear generalizations ("We don't have executive support for this") without due...
Are You Stoking Your Organization's Middle Management Engine?
I feel for the modern-day middle manager and have great respect for those who take on this tough role. Middle managers are the engines that drive strategic implementation and create the momentum for how work gets done. They are pulled in a million...
Barriers to Appropriate Sales Training: What Roadblocks Get in the Way of Effective Sales Training?
[ILLUSTRATION OMITTED] More than 45 percent of the 400 sales trainers, sales executives, sales managers, and salespeople surveyed in an ASTD market research study believe time constraints to be their greatest challenge. Difficulty in measuring the...
Brave New Role: Leading Workplace Innovation and Change: Learning Professionals Are in a Unique Position to Uncover and Take the Lead on Organizational Change Opportunities
[ILLUSTRATION OMITTED] "OK, let's get training involved and see how fast they can roll this out." These are the words from senior managers that (should) send chills through even the most responsive training departments. Trainers are usually the...
Coloring the Ideal Business Transformation Solution: RWD Helps Crayola Implement a New Enterprise System
[ILLUSTRATION OMITTED] Crayola, a Hallmark-owned company with headquarters in Easton, Pennsylvania, realized in 2004 that it needed to replace its aging legacy software systems. Its strategy was to implement an enterprise system that would be the...
Designing Games That Really Teach: Designing Games and Other Creative Activities Requires a Lot of Planning and a Solid Understanding about Training Goals. but It Also Requires Some Fun and Surprise to Keep the Learners Engaged
What is it? Chris Clarke-Epstein is a professional speaker and consultant who coauthored the book, The Instant Trainer with C. Leslie Charles. In their book, they list several criteria for game design based on principles developed by Ed Scannell...
Engage Them Now or Lose Them Later: A Healthcare Organization Learns That Employee Engagement Precedes Patient Satisfaction
[ILLUSTRATION OMITTED] The following story was told by Kristin Baird, president of Wisconsin-based Baird Consulting. CLIENT>> A small (750 employees) Midwestern United States critical access hospital PROBLEM>> The hospital...
Jean Barbazette: Founder and President the Training Clinic Seal Beach, California
Barbazette founded The Training Clinic, the leading company for train-the-trainer programs in the United States, in 1977. Past clients include Chevron, the Department of Justice, Nestle, Matsushita Electronic, and American Express. She, along with...
Job Hunting Begins in Earnest
Despite the fact that 78 percent of workers believe this is the worst job market they've ever seen in their careers, workers of all ages are beginning to explore new job opportunities according to a new study by Adecco Group North America. Gen Y...
Make New Friends, but Keep the Common Sense: Opinions on Workplace Friendships Differ between Various Employee Groups
[ILLUSTRATION OMITTED] Colleagues often grab an afternoon coffee break together to chat, but are friendships in the workplace typically smiled upon by leaders? Apparently they are. Forty-nine percent of managers reported that they support and encourage...
Making the Most of Stretch Assignments: Of All the Modes of Experiential Leader Development, Stretch Assignments Capture the Most Attention. So How Can These Unique Work Experiences Push Developing Leaders into the Big Time?
[ILLUSTRATION OMITTED] When Peter Dorsman, senior vice president of global operations at NCR Corporation, decided to bring all of the company's manufacturing operations back inside to drive timely innovation, he called on high-potential leaders...
Making the Shift: 5 Steps to Becoming a Sales Performance Improvement Specialist: Making the Leap from Sales Trainer to a Sales Performance Improvement Specialist Means a Better Road Ahead for All
[ILLUSTRATION OMITTED] [ILLUSTRATION OMITTED] [ILLUSTRATION OMITTED] [ILLUSTRATION OMITTED] [ILLUSTRATION OMITTED] "What have you done for me lately?" That question is running through the minds of the sales executives, sales managers,...
Many Barriers Inhibit Success of Succession Planning: ASTD Data Finds That More Than Half of All Organizations Do Not Have a Succession Planning Strategy in Place
[ILLUSTRATION OMITTED] Succession planning has rapidly emerged as a significant strategy for sustaining organizational health but recent data collected by ASTD indicates that succession planning in many organizations has fallen short of its goals....
More Than a Game: A Customized Learning Event Was Designed to Illustrate the Power of Mobile Learning by Putting the Devices into the Hands of Competing Teams
[ILLUSTRATION OMITTED] In a part of the world where television plays no major role and other mass media falls short, mobile devices have become the king of communication. Employing mobile devices as a tool and a methodology to learn about their...
Sales Performance
"A sale is not something you pursue; it's what happens to you while you are immersed in serving your customer:"--Unknown As I peruse the 2010 first quarter results for companies such as PC Connection and O'Reilly Automotive, one major trend emerges....
Shoot for PAR! When You Face Challenges or Get Stuck in Difficult Situations, PAR Is Your Key to Getting Back on Your Feet
[ILLUSTRATION OMITTED] It's safe to say that many learning and development professionals may be hesitant to roll out a training program that 99 percent of their team will never achieve. That's just what golf pros face--less than 1 percent of their...
Superior Customer Service Boosts Market Performance: High-Performing Companies Outshine Low-Performing Ones in Their Focus on the Customer
Great customer service is an ideal that is so frequently bandied about in companies that it should go without saying, right? The truth is that the time and energy that companies invest in this area is often what separates the high performers from the...
Taking the Formality out of Performance Reviews: Managers Need to Step Up Their Communications with Employees on Performance Issues
The thought of impending performance reviews sends chills down the spines of both managers and employees alike. No one actually wants to do them, and yet, year after year they must be done. However, a recent survey shows that the benefits of performing...
Talent Challenge: Renewing the Vision: The Future of Jobs, Talent Creation, and What the "Cyber-Mental Age" Will Mean to Everyone
[ILLUSTRATION OMITTED] Not since 1950 has there been a jobs decline as long and deep as that of the current Great Recession. The bursting of the huge global credit bubble has led to the first worldwide recession since the Great Depression of the...
Talent Management: Retail's MVP: Talent Is a Star in the Retail Boardroom but Comes Up Short on the Operations Front
[ILLUSTRATION OMITTED] For an industry that depends on a healthy economy to thrive, retail remains competitive by using the ace up its sleeve: talent. Ninety-six percent of retailers identify talent management as part of their strategic planning...
Trimming the Fat: Using a Practical Eye for an Academic Process: When Was the Last Time You Analyzed Your Processes to Cut out Inefficient, Ineffective Processes? It Might Be Easier Than You Think
[ILLUSTRATION OMITTED] What makes good training? It's a question that is literally as old as training itself and one that has never been given a truly concrete answer. So often we are flooded with the things that we must do to design effective...