T&D

T+D is a leading training and development magazine offering information about the latest trends and proven best practices. Published monthly, T+D includes case studies, reports on new technology, and articles on pivotal issues in the field.

Articles from Vol. 65, No. 11, November

A Banker's Trust in Training: When a Weak Economy Brought Myriad Challenges to the Banking World, SunTrust Banks CEO Bill Rogers Focused on Driving Employee Engagement
[ILLUSTRATION OMITTED] William H. Rogers Jr., President and CEO Bill Rogers became CEO of one of the United States' largest banks in June 2011, years into an era when top banks, battered by a weak economy and facing a lean future, had been aggressively...
A Leap of Faith: Michael Ferraro on How to Step into New Career Possibilities
[ILLUSTRATION OMITTED] Q What sparked your initial interest in the training and development profession? A At age 20 I was a store manager at a retail company when senior management asked me to help train assistant store managers. It was an in-store...
Anver Suleiman: CEO, Luntz, Suleiman & Associates St. Pete Beach, Florida
[ILLUSTRATION OMITTED] Consultant, speaker, writer, and investment banker Anver Suleiman is a pioneer in the meetings industry. His achievements during the past 40 years include a series of firsts in attendance, publications, and membership marketing....
Controlling Conflict and Changing Culture: A Community Foundation Seeks to Be as Good on the Inside as It Is on the Outside
The following story was shared by John Vercelli, director of corporate programs at The Coaches Training Institute (CTI). CLIENT>> The Marin Community Foundation (MCF), a large, California-based philanthropy with 44 employees PROBLEM>>...
Critical Thinking a Top Skill for Future Leaders: New Survey Finds Organizations Are Doubtful about the Readiness and Competence of the Next Generation of Leaders
With the continuous economic upheaval, the speed of technological change, and the ongoing need to deal with uncertainty and complexity, critical thinking skills have risen to the top of the list of competencies needed to lead organizations effectively...
Implementing a Virtual Workforce: Benefits and Risks Considered, Many Workplaces Are Ripe for a Greater Virtual Presence
[ILLUSTRATION OMITTED] To identify the challenges, trends, and opportunities provided by virtual teams, Chronos Consulting recently surveyed organizations from a variety of industries in North America, including financial services, oil and gas,...
Master Socratic-Style Selling: When It Comes to Sealing the Deal, Sales Training Professionals Can Learn a Thing or Two from Millenniums-Old Logic
[ILLUSTRATION OMITTED] Socrates: "And now, at any rate, these very opinions have just been stirred up in him, like a dream. And if someone will ask him this same thing many times and in many ways, you know that he will end up having knowledge about...
New Skills for a New Work Reality: What Skills Will Be in Demand in the 2012 Workplace? the Answer Depends on Whom You Ask and Whose Skills You're Talking about. but the Short Answer Is That No One Escapes the Need to Acquire Some New Ones
[ILLUSTRATION OMITTED] At this time of year, those who develop other people's skills for a living turn to those who predict skill needs to anticipate what will be in demand in the near future. Most skill predictors--and they are a legion--focus...
Perspective Shift-The Power to Change Your Mind: There's a Well-Known Adage That Perception Is Reality. How We See Something Becomes Our Truth, Which Can Sometimes Be Self-Limiting
[ILLUSTRATION OMITTED] Every day in both our professional and personal lives, we face challenges, decisions, and situations that cause our stress levels to escalate. The ability to step back and take a different view is a crucial skill for our time....
Preparing Youths for Career Fulfillment: Underserved Youths in New York City Hone Workplace Skills through Paid Internships and Career Development Training
New York City not-for-profit organization PENCIL connects local private and education sectors by creating opportunities for businesses to partner with and strengthen city public schools. One of its flagship programs, the PENCIL Fellows Program, provides...
Setting the Stage for Effective Role Plays: Successful Role Plays Require Meaningful and Relevant Characters, Skillful Facilitators, the Participants' Ability to Play the Roles, Observer Involvement, and an Effective Debriefing Process
Role plays can be prewritten, part of a video clip, impromptu, or created specifically for training. Role play as a pedagogy is usually used in training programs involving interpersonal skills in general organizational settings such as communication,...
Simulations Give Sales Training a Dose of Reality
[ILLUSTRATION OMITTED] How many times have we heard salespeople complain about being disappointed by a sales training program? All too frequently. Unfortunately, sales training often comes down to a self-proclaimed expert flipping through a bundle...
Soft Skills: A Case for Higher Education and Workplace Training: Two Education and Training Experts Weigh in on the Importance of Soft Skills Proficiency for Today's Workforce
[ILLUSTRATION OMITTED] Ronnie Ellen Kramer, president of educational training and consulting firm Communication Dynamics Inc., and Tim Hill, president of professional education at Blackboard Inc., urge learning professionals to get serious about...
Success at SunTrust Begins and Ends with Talent
[ILLUSTRATION OMITTED] Sometimes the shortest distance between two points isn't always a straight line. I know it defies the principles of geometry, and at first glance doesn't seem particularly efficient, but when it comes to human behavior, the...
Take a Walk in Our Shoes: The Need for Disabilities Awareness Training
[ILLUSTRATION OMITTED] "I said, 'Come walk down the hall with me!'" That is what one person recounted during a disabilities awareness training program where participants shared their experiences interacting with people with disabilities at work....
The 2011 State of the Industry: Increased Commitment to Workplace Learning
[ILLUSTRATION OMITTED] Despite current economic challenges, senior executives continue to invest in developing their employees and understand that a highly skilled workforce is a strategic differentiator. Data from more than 400 organizations across...
The Beginning: An Effective Way to Show the Value of a Training Initiative Is through Return on Expectations (ROE). When Done Properly, It Cannot Fail
* Nearly every goal-setting philosophy begins with a clear vision of the desired end result. While this principle is quite simple and easy to understand, examples of people ignoring it abound. In the world of training and development, many workplace...
Value Proposition? Oh, Yes!
"What value does the learning function provide the business? When learning is tightly aligned with the business's priorities, both the learning team and stakeholders can readily articulate the learning function's value proposition." --Rita Mehegan...