Journal of Global Business and Technology

Articles

Vol. 8, No. 2, Fall

Editorial
Strategic alliances allow companies to develop products and rapidly expand their markets while managing risk and costs through sharing resources. In recent years, there has been a dramatic increase in strategic alliances by multinational firms. According...
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Management of E-Services Adoption in the Telecommunications Sector in Bahrain
ABSTRACTThe oversaturation in the telecommunication market in Bahrain suggests reshaping of the competition to be solely based on innovation, cost and flexibility. E-Services can be used by as a competitive edge to reduce costs and increase service rate....
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Role of Strategic Fit and Resource Complementarity in Strategic Alliance Effectiveness
ABSTRACTStrategic alliances allow companies to develop products and rapidly expand their markets while managing risk and costs through sharing resources. In recent years, there has been a dramatic increase in strategic alliances by multinational firms....
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Hospitality Competitiveness Measurement System
ABSTRACTMany hotels around the world, such as the ones in Morelia, Michoacán, Mexico, are essentially family businesses that need to develop and improve their managerial skills in order to face competition from chain hotels and franchises. Mostly of...
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Performance Evaluation of American Depositary Receipts on Stocks from Africa and the Middle East
ABSTRACTThis study bridges the gap between investment theory and practice in some of the least studied financial markets of the world, namely the stock markets in Africa and the Middle East. The objective of this pioneering study is to provide empirical...
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How Corporate Governance and Globalization Affect the Administrative Structure of the Greek Shipping Industry
ABSTRACTAccording to recent studies administration systems in shipping are being developed continuously regarding two aspects. Firstly, using modern methods of design programs and measurement of performance and results and secondly with the adoption...
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Vol. 8, No. 1, Spring

Editorial
Low-tech firms by definition cannot base their competitive advantage on new technological knowledge which is why they have to find other means to compete. This becomes a problem to SMEs in particular because they typically suffer from limited resources...
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The Practice of Customer Value Creation and Market Effectiveness among Low-Tech Smes
ABSTRACTLow-tech firms by definition can rarely establish their competitive advantage on new technological knowledge which is why such firms and low-tech SMEs in particular has to find other means to compete. As value creation is increasingly considered...
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Perceived Prevalence of Non-Tariff Barriers: A Conceptual and Empirical Analysis
ABSTRACTThis paper provides a theoretical as well as empirical analysis of the prevalence of Non-Tariff Barriers (NTBs) on trade in an emerging economy. Data were obtained from 94 export-import executives in Botswana. The study makes four main contributions...
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Internationalization and Value-Creation Performance of Latin American Multinationals: The Case of Outbound Foreign Direct Investment
ABSTRACTUnderstanding the internal sources of acquiring market strength has implications for corporate strategic decisions and competitive behavior as firms expand their cross-border business activities in their home region and around the world. This...
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Determinants of Tunisian Smes Exporting Behavior: An Empirical Investigation
ABSTRACTThe social and political instability that marked Tunisia shortly after the collapse of the ex-regime had hit hard the export activities of small and medium enterprises (SMEs) already in difficulties due to the recent world economic downturn....
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The Exchange Rate Risk in the Johannesburg Stock Market: An Application of the Arbitrage Pricing Model
ABSTRACTThe volatility of exchange rates has caused much concern among policy makers in government, the business community, financial institutions and financial markets as it contributes to international risks. Investors are also concerned about the...
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Vol. 7, No. 2, Fall

Editorial
As a major determinant of success in many industries, technology strengthens the competitive position of the national economies. Furthermore, the integration of technology with market opportunities is seen a key to success in high tech companies. Therefore,...
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China's High-Tech Firms: Strategic Patterns and Performance
ABSTRACTThis study examines the performance implications of strategic patterns in China's high-tech industry through a survey of 126 Chinese high-tech companies. The results show that the Chinese high-tech companies with technology-strategy integration...
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Decision to Grow Sugar Canes versus Competitive Crops: A Case Study of Thailand
ABSTRACTThailand, one of the world's leading sugar producers, has tried to increase its level of sugar production by persuading farmers of competitive crops to grow sugar canes. Therefore, this research seeks to examine sugar cane farmer's decision to...
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Border-Area Tourism and International Attractions: Benefit Dimensions and Segments
ABSTRACTThis research identifies areas of economic, experiential and logistical enhancement that will lead to increased visits to and expenditures at international attractions by border-area tourists. Dimensions shown to be salient to these cross-border...
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The Corruption-Economic Growth Nexus: Evidence from Four Bric Countries Based on the Panel Data Approach
ABSTRACTThis paper utilizes panel unit root, panel unit cointegration, and panel error correction model techniques to examine the corruption-economic growth nexus in a panel of four BRIC countries (Brazil, Russia, India, and China) over the 1995 to 2009...
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Financial Services & Economic Development
ABSTRACTStudies of the relationship between economic development and financial service activities typically focus on banking or insurance alone with the majority of the literature focused on the banking-development relationship (Hussels, Ward and Zurbruegg,...
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Vol. 7, No. 1, Spring

Editorial
If Wall Street pundits are assessing risks in the capital market on normal curves, then their Value -atrisk measures might be seriously flawed. The convolution of a generalized fractional Brownian motion (displayed as an array in frequency or time domain)...
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Determining the Value at Risk in the Shadow of the Power Law: The Case of the Sp-500 Index
ABSTRACTIn extant financial market models, including the Black-Scholes' contruct, the dramatic events of October 1987 and August 2007 were totally unexpected, because these models are based on the assumptions of 'independent price fluctuations' and the...
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Influence of Crm on Customer Loyalty - an Application to the Life Insurance Industry in South Africa
ABSTRACTThis article investigates the influence of CRM on customer retention at a South African long-term insurance organisation. Primary data was gathered using a questionnaire, with items referring to CRM and customer loyalty. Data was factor-analysed....
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The Uptake of Electronic Commerce in the Retail Industry: Enhancing Our Understanding
ABSTRACTSmall retail firms frequently face significant challenges in selecting and implementing information technologies, due to a lack of adequate expertise, and financial and human resources. As a result, they often perceive investments in information...
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Of Mining Accidents and Sense-Making: Traversing Well-Trodden Ground
ABSTRACTNotwithstanding the huge contribution of the mining sector to the fiscal wellbeing of the host country, mining remains a perilous affair. Mining Houses make substantial investments and take drastic actions to the point of temporarily closing...
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Accounting and Organizational Change: An Autopoietic View
ABSTRACTA biological metaphor of an open system has been widely used to understand how organizations respond to the environment. This paper offers an alternative understanding. The theory of autopoiesis argues that all living systems are organisationally...
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Vol. 6, No. 2, Fall

Editorial
Against the backdrop of the 2008 financial crisis, the first paper by Pat Obi, Shomir Sil, and Jeong-Gil Choi examines the risk impact of the crisis on the South African stock market. The South African equity market is selected because unlike the developed...
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Value-at-Risk with Time Varying Volatility in South African Equities
ABSTRACTThis study examines the impact of the recent global financial crisis on the market risk exposure of investments in the South African stock market. Market risk is measured by value-at-risk (VaR). This risk management metric, used widely by financial...
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Resources, Dynamic Capabilities and Australian Business Success
ABSTRACTA study was conducted in late 2009 in the aftermath of the Global Financial Crisis in order to determine the resources and dynamic capabilities that are considered important for success by leaders of Australia's listed companies. A mail survey...
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Investments in Environmental Protection Technologies and the Paradox of Environmental Taxes and Subsidies
ABSTRACTSince the times of Pigou, it has been regarded as common sense in the economic literature that social - and later on environmental - policy can be formulated by using taxes and subsidies. In order to adjust to these policy instruments under the...
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Extending Customer Knowledge: The Value of Customer Value-Based Approach
ABSTRACTAs value creation for customers has become an important element in contemporary business management, knowledge of the customer value which customers actually perceive becomes a strategic asset. The key question is what customers really value...
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The Influence of Service Quality Dimensions on Customer Satisfaction and Customer Loyalty in the Chain Restaurant Context: A Thai Case
ABSTRACTThis study examines how each dimension of service quality may exhibit different impacts on customer satisfaction and customer loyalty in the chain restaurant context. A survey research with judgmental sampling was conducted with 395 Thai undergraduate...
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Vol. 6, No. 1, Spring

Editorial
Change is endemic; SMEs are known for their socio-economic roles and flexibility in repositioning their competitive advantages. Right now, they are billed to exploit the infrastructures of Electronic Commerce (EC) in attempts to de-emphasize strategic...
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The Uptake of Electronic Commerce by Smes: A Meta Theoretical Framework Expanding the Determining Constructs of Tam and Toe Frameworks
ABSTRACTThe world is flat with Electronic Commerce moving it into new terrains of information exchange and means of conducting business activities. The acceptance of Electronic Commerce as an IT infrastructure depends on the users' conscious assessment...
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High Technology Product Success: The Critical Mass Dependency
ABSTRACTHigh technology firms sense pressure to constantly innovate and deliver goods and services to the marketplace. Most product introductions do not deliver long-term growing revenue streams or contribute to overall profitability. This study aids...
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An Australian Perspective of the Effects of Brand Image and Product Quality on Diffusion Brands of Designer Jeans
ABSTRACTThe study examines how status seeking and fashion innovative young consumers evaluate diffusion brands. The influence of different brand naming techniques and country of origin on brand image and product quality of diffusion brands are also examined....
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A Cross-Cultural Study of East Asian Adolescents' Influence in Family Purchase Decisions
ABSTRACTThis study investigates differences between adolescent influence in family purchase decisions in two similar cultures, namely South Korea and Taiwan. These cultures score almost identically along the dimensions of individualism, power distance,...
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An Experiment on Psychological Gaze Motion: A Re-Examination of Item Selection Behavior of Restaurant Customers
ABSTRACTThis study introduces a model on psychological gaze motion in which restaurant customers are observed as they make their menu selections. The experiment was conducted at various restaurants in Seoul, Korea. The goal is to determine whether a...
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Communication and Brand Knowledge as Determinants of Retail Service Brand Loyalty- an Empirical Test in a Multiple Retail Service Brand Context
ABSTRACTThe power of a brand lies in the minds of consumers, and the added value enjoyed by a retailer as a result of the role played by its brand - in the thoughts, words, and actions of consumers - is known as retail service brand equity. The study...
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Vol. 5, No. 2, Fall

Editorial Note
Various authors mention a loss of resources due not just to project cancellations but also to the lack of projects' connection with firm strategy. The inappropriate use of resources - human and financial - and time wasted on projects, the implementation...
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Strategic Fit of Project Management at a Brazilian State-Owned Firm: The Case of Eletronuclear
ABSTRACTIn the literature, mention is made of the significant loss of resources in the case of projects that do not contribute to the firm' s main objectives, mainly because they are not aligned with its strategy. The lack of project strategic fit thus...
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Competence Development in the Czech Republic
ABSTRACTCompetence management is seen as one of the most important sources for comparative strategic advantages. Especially in transformation economies like the Czech Republic, human resources have to be regarded as a key factor for current and future...
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Patient Perceptions of Health Care Provision in South Africa: The Makhado Municipal Experience
ABSTRACTDespite the constitutional right to Health Care in South Africa, there has been little research on the perception of patients' satisfaction regarding Health Care provision especially in areas such as the Makhado Municipal area. This study used...
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Achieving Sustainable Competitive Advantage through the Implementation of the Societal Marketing Concept by a Major Retailer in South Africa
ABSTRACTThis paper is essentially a case study based on information gathered from a number of sources that include the contents of the annual report of this major retailer, personal communications with individuals who were able to provide information...
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Portuguese Tourism Demand
ABSTRACTThis study measures the impact of economic determinants on the international demand for tourist services in Portugal. A panel data set of 15 European countries over the period 1995-2003 is used. This article used appropriate panel data techniques...
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The Impact of Brand Personality Dimensions on Brand Association and Brand Attractiveness: The Case Study of Kfc in Thailand
ABSTRACTBrand personality refers to human personality traits associated with a brand. The results of this study conducted in Thailand reveal that, for the fast-food brand KFC, the brand personality dimension of competence has more influence on brand...
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Vol. 5, No. 1, Spring

Editorial Note
The spread of the Internet and Internet-based Electronic commerce (EC) are rapidly changing the paradigm of the economic activities of nations and enterprises. More and more companies are establishing their presence on the Web and expanding their on-line...
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Organizational Characteristics and Electronic Commerce Utilization in Korea
ABSTRACTThis study sought to explore how firms are utilizing EC in Korea. Drawing on existing research on IT and EC related field, this study presented the framework of EC utilization level and analyzed its affecting factors in the point of six organizational...
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The Role of the Internet in Survey Research: Guidelines for Researchers and Experts
ABSTRACTThe paper examines the relationship between web-based surveys and more traditional survey methods. The paper examines issues related to: sample quality, response rates, sample panels, and the use of incentives in a web-based environment. The...
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Intra-Industry Trade in the Automobile Components Industry: An Empirical Analysis
ABSTRACTThis manuscript examines the determinants of intra-industry trade (IIT) in the automobile component sector in Portugal. We have examined the Portuguese trade in this sector between European Union (EU-27), the BRIC (Brazil, Russia, India and China),...
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Do Corporate Governance Characteristics Affect M&a Decisions for Banks?
ABSTRACTThis study, employing a logit regression model, not only illustrates the link between corporate governance and IPO bank acquisitions but also investigates the specific roles of key corporate governance characteristics on the likelihood of IPO...
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Model-Based Process Strategies for Ic Foundries
ABSTRACTThe main purpose of this research is to conduct a case study for a Taiwanese company TSMC who is the world leader in the IC foundry industry. We used an in-depth TSMC case study to explore the strategic compositions of IC foundries' process development....
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Vol. 4, No. 2, Fall

Editorial Note
As small island countries, both Taiwan and Ireland have been regarded as locations that have performed economic miracles; one, Taiwan, was part of high growth "Asian Tiger" economies that included Hong Kong, Singapore, Taiwan, and Korea. The other gained...
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Benchmarking Evaluation of National Innovation Policy Implementation
ABSTRACTAs small island countries, both Taiwan and Ireland have been regarded as locations that have performed economic miracles. Growing from agricultural economies to major regional players, both have often been studied as examples of national development...
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Do Thinking Styles of Entrepreneurs Matter in Innovation?
ABSTRACTInnovation is critical to the viability of organizations in an increasingly complex and volatile business environment. This research examines which thinking styles of entrepreneurs are related to innovation in Chinese technology-based firms....
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Establishing a Culture of Entrapreneurship as a Contributor to Sustainable Economic Growth
ABSTRACTPotential creators of new ventures often struggle to obtain venture capital due to a lack of collateral. Entrapreneurship has been successfully used in countries such as the USA, Malaysia, Germany and Japan, and can also provide a solution for...
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An Empirical Investigation of Turkish Consumers' Online Shopping Patterns
ABSTRACTWith the rapid rise of Internet, the number of consumers shopping online for consumer goods and services has grown dramatically. This growth in Internet shopping in many different cultures around the world has attracted the attention of researchers...
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Vol. 4, No. 1, Spring

Editorial Note
The primary goal of the first article by Juan M. Dempere is to analyze a sample of selfunderwritten Initial Public Offerings (IPOs) where the going public process is conducted without the participation of any investment bank or underwriter at all. The...
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Self-Underwritten Ipos
ABSTRACTThe main goal of this study is to analyze a sample of self-underwritten Initial Public Offerings (IPOs) where the going public process is conducted without the participation of any investment bank or underwriter at all. We test the hypothesis...
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Price-Earnings Ratio, Dividend Yield, and Market-to-Book Ratio to Predict Return on Stock Market: Evidence from the Emerging Markets
ABSTRACTThis study examines the predicability of stock returns in the 12 emerging stock markets by using price-earnings ratio, dividend yield, and market-to-book ratio as predictive variables during the period of 1997-2003. We analyse the predicability...
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Aligning Global Business Strategy Planning Models with Accelerating Change
ABSTRACTThis paper develops concepts for the alignment of two established strategic management tools, Product Life Cycle analysis and SWOT analysis, with the demands of a global, internet speed business environment.Because changes in global business...
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Intra-Industry Trade in the Food Processing Sector: The Portuguese Case
ABSTRACTThis paper analyses the determinants of intra-industry trade (IIT) in the Portuguese food processing sector. The study uses both industry and country-specific characteristics as explanatory variables. The results indicate that IIT in this sector...
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INTRA-ORGANIZATIONAL KNOWLEDGE SHARING IN MNCs DEPENDING ON THE DEGREE OF DECENTRALIZATION AND COMMUNITIES OF PRACTICE
ABSTRACTThis paper investigates the process of knowledge sharing between the different sites of a multinational company (MNC) and its influencing factors in 8 renowned MNCs in various industries all over the world. Following the research question 'How...
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Consumer Concerns regarding Rfid Privacy: An Empirical Study
ABSTRACTRFID may not be new to the military but its use in business is rather recent but definitely growing. A number of studies have assessed consumers attitudes toward this new technology and privacy however, as its use rises among businesses, a current...
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Information Privacy Concerns, Government Involvement, and Corporate Policies in the Customer Relationship Management Context
ABSTRACTThis study attempts to find how consumer's attitudes (trust, social exchange, knowledge about CRM, and procedural fairness), government involvement, and corporate policies influence their information privacy concerns in the context of Customer...
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Vol. 3, No. 2, Fall

Editorial Note
I am pleased to offer you this special volume on the very important and contemporary topics focusing on Asia. Dr. Che-Jen Su of Fu-Jen Catholic University is to be congratulated for developing such an excellent collection for our readers. All the manuscripts...
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Note from the Guest Editor
This special issue regarding Asian business environments and practices attempts to demonstrate diversified facets of representative countries or regions in terms of their featured industries and business functions. For many researchers out of Asia, here...
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An Empirical Study on the Effect of Individual Factors on Knowledge Sharing by Knowledge Type
ABSTRACTSharing knowledge among members within an organization is a central component of effective management of organizational knowledge. Nonetheless, individuals' knowledge does not transform easily into organizational knowledge despite the massive...
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The Relationship of CPA Firm's Characteristics and Relationship Marketing Orientation in Taiwan
ABSTRACTDeveloping and cultivating relationships is a common preoccupation and a form of social investment in Chinese society. Because of the emphasis on differentiated relationships, Chinese seems to have a much stronger tendency to divide people into...
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How Japanese Perceive Health Care Services Quality?
ABSTRACTAs health care services researches are so rare to adopt a consumer/patient perspective in Japan, this paper tries to disclose Japanese perception of their health care services quality.Detecting Japanese consumers/patients' needs offers an important...
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Parkin (Singapore) Pte Ltd
ABSTRACTThis is a case about a Singaporean book supplier, Cow Fei who had received a huge book order from Dubai. This order attracted the interest of an international publisher, HJ, which conspired to steal the order from Cow Fei. HJ sent a manager to...
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Instructor Manual for the Case: Parkin (Singapore) Pte. Ltd
INTRODUCTIONThe concept of relationship marketing was formally introduced by Berry (1983), who defined it as attracting, maintaining and enhancing customer relationships. Gronroos (1991) defines relationship marketing as establishing relationships with...
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Vol. 3, No. 1, Spring

Editorial Note
Increasingly, firms are establishing strategic relationships with other firms with a view to enhancing their competitiveness. Towards this end, information and communication technology (ICT) is a critical factor. The more intense the relationship between...
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The Influence of Strategic Alliance Networks on Information and Communication Technology: Results of an Exploratory Empirical Study
ABSTRACTIncreasingly, firms are establishing strategic relationships with other firms with a view to enhancing their competitiveness. One of the main organizational factors used to support this strategy is information and communication technology (ICT)....
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Performance Management System: A Powerful Tool to Achieve Organisational Goals
ABSTRACTPerformance management is a system and not simply a once a year meeting to review the past year's performance and set goals for the next year. Setting goals, preparing performance plans, conducting reviews, tracking behaviours, gathering data,...
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The Role of Entrepreneurial Orientation on Firm Performance and the Potential Influence of Relational Dynamism
ABSTRACTA review of four Australian industry studies that used Lumpkin and Dess' (1996) Entrepreneurial Orientation (EO) construct identified variations in importance of each EO dimension. All studies showed a positive correlation between performance...
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Developing Restaurant Industry Business Cycle Model and Analyzing Industry Turning Point
ABSTRACTThis study developed the restaurant industry business cycle models. The U.S. restaurant industry demonstrated three cycles (peak to peak or trough to trough) for the period of 1970 through 1998. The restaurant industry peaked in 1973, 1979, and...
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Conceptual Model of R&d Offshore Outsourcing
ABSTRACTDevelopments driving R&D internationalisation (e.g. competitive pressure and improvements in technology) and the outsourcing of R&D operations (e.g. complexity of modern technology and emergence of specialised service providers) have...
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Vol. 2, No. 2, Fall

Editorial Note
The literature remains inconsistent in theory and findings on research inputs: small, medium or large firms are sometimes more efficient in their use of scarce technical resources depending upon your view and data. Further complicating this debate is...
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Competitive Analysis and Strategic Decision-Making in Global Mining Firms
ABSTRACTThe global mining industry entered an era of unparalleled uncertainty, and today is faced with a business environment so dynamic and unpredictable that firms have to manage strategic risk emanating from the external environment in a continuous...
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Scale, R&d Performance and Idea Profiles for New Products: A Comparative Study of U.S. and German Manufacturing Firms
ABSTRACTThe literature remains inconsistent in theory and findings on research inputs: small, medium or large firms are more efficient in their use of scarce technical resources depending upon your view and data. Further complicating this debate is the...
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The Emergence of Service Science: Towards Systematic Service Innovations to Accelerate the Coproduction of Value
ABSTRACTThe current growth of the service sector in global economies is unparalleled in human history, by scale and speed of the labor migration. Even large manufacturing firms are seeing dramatic shifts in the percentage of their revenues derived from...
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Defining the 3-D Securitization Space of Future Export Receivables from Emerging Markets
ABSTRACTThe purpose of this paper is to develop a model that defines the optimal "securitization space" for firms located in emerging markets. The 3-D "securitization space" is determined by the sovereign ceiling, the number of notches above sovereign...
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Efficiency and Risk Analysis of the Turkish Textile and Clothing Industry Using Data Envelopment Analysis
ABSTRACTIn this study, the efficiency and risk analysis of the Turkish Textile and Clothing Industry (TTCI) has been performed for a period of 12 years. Efficiency has been measured with the Data Envelopment Analysis using two different data sets. The...
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Vol. 2, No. 1, Spring

Editorial Note
I am pleased to offer this issue on very important and contemporary topics of global business and technology. All of the manuscripts are very insightful and thought provoking. In this issue we bring together a collection of six articles focusing on variety...
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Key Drivers for Soundness of the Banking Sector: Lessons for Developing Countries
ABSTRACTSoundness of banks is important for the economic development of a country. In this paper we empirically examine the impact of key factors such as Infrastructure (ICT infrastructure), Intellectual Capital, Institutions, Integrity (Governance),...
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Geopolitical Factors and Increasingly Turbulent Supply and Demand Scenarios in Energy Markets: Modeling Rejuvenated Interest in Biomass Energy Sources
ABSTRACTAs the peak of global oil production approaches, increasing competition resulting from increasing demand in emerging economies challenges traditional energy market relationships. Recent events underscore additional disruptions and uncertainty...
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Predictors and Correlates of Charlatan Behaviour in a Non-Western Context
ABSTRACTThis survey examines some of the key predictors of charlatan behaviour in Botswana. Usable data was collected from 1367 respondents using questionnaires administered in 7 cities. Results showed significant but inverse correlation between only...
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Closing the Gap between Current Capabilities and Future Requirements in Human Resource Management in New Zealand: Some Empirical Evidence
ABSTRACTThis paper reports on the perceptions of Human Resource (HR) personnel to identify future trends for businesses in New Zealand, and the need for the HR profession's own competencies and capabilities to change in order to support businesses' future...
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Managers' Role in Implementing Organizational Change: Case of the Restaurant Industry in Melbourne
ABSTRACTThe restaurant industry is an integral segment of the hospitality sector that is sensitive to external environmental changes. In order to remain competitive, restaurants must be flexible to quickly react and adapt to external environment challenges....
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Culture's Consequences for Economic Development: An Empirical Examination of Culture, Freedom, and National Market Performance
ABSTRACTIn this study we empirically examine the role of culture in encouraging or discouraging country-level economic performance. We find that, when it comes to economic growth, not all cultures are created equal. For the global company and the practicing...
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