Revue Canadienne des Sciences de l'Administration

Articles from Vol. 12, No. 2, June

Applying Quality Principles in Business Schools: Potential and Limitations
Business schools in both North America (O'Reilly, 1994a, 1994b) and Europe (The Economist, 1994a, 1994b) e under pressure to change. Businesses who hire their graduates are increasingly dissatisfied with their education and training and are quite vocal...
Attempting TQM in Organizational Staff Areas: TQM as Managerial Innovation in Corporate Public Affairs
Few contemporary issues are characterized by as much press coverage as total quality management (TQM). TQM has received a great deal of recognition throughout North America in the form of national programs such as the Malcolm Baldrige National Quality...
Book Reviews - Managing Human Resources, Human Resource Management in Canada (5Th Edition), Human Resource Management: The Canadian Dynamic (2Nd Edition), Human Resource Management (3Rd Edition)
If the changing demands of the environment and the work force require, above all, flexibility, understanding, and adaptability from human resource (HR) activities, it should be expected that books dealing with human resource management (HRM) will call...
Cultural Challenges in TQM Implementation: Some Learning from the Israeli Experience
The implementation of Total Quality Management (TQM) began in Israeli organizations in the early 1990s. The start up of total quality activity in Israel was cautious, moderate, and gradual. In 1990, only a relatively small number of enterprises showed...
The Evolution of Quality Management: An Overview of the TQM Literature
The success of Japanese competitors in North American and European markets has long been attributed to the superior quality of their products (Feigenbaum, 1984; Lee & Ebrahimpour, 1985; Mito 1982). Various initiatives have been proposed to enable...
TQM and HRM: Improving Performance Appraisal Research, Theory, and Practice
Total Quality Management (TQM) has become a major movement in North American organizations, across private and public sectors and across manufacturing and service types. What exactly constitutes TQM differs across quality constraints and gurus. However,...
What Is TQM Research?
Total quality management (TQM) in its various forms and permutations has become an established management system in many North American companies. In general, this system is designed as an integrated, customer-focused approach to improve the quality...