Several years ago, executives at Steelcase were exploring ways to manage knowledge, and CEO James Hackett wasn't impressed with the standard solutions he was seeing. "We had lots of proposals to collect all the knowledge we have, but I wouldn't sign...
It wasn't only Cinda Hallman's knowledge of DuPont's chemicals business that brought her to Spherion as the new CEO in April. Chemistry is what Spherion, a Fort Lauderdale, Fla.-based, $3 billion human capital management firm with more than 1,000 offices...
The unofficial motto: Create an environment where outstanding people can produce extraordinary results. The Vikings were a tough bunch to deal with back in the 8th to 10th centuries, and although the Norwegians' plundering days now are only the stuff...
Shane Tedjarati, Deloitte Consulting's Regional Managing Partner for China, Hong Kong and Taiwan, explains the firm's unique knowledge management challenge within its globalization strategy. What is your general approach to the use of intellectual capital...
Call it a culture makeover. Five years ago, the Deloitte Touche Tohmatsu operation in Australia took a hard look at itself in the mirror, and didn't like what it saw. "We were not achieving our objectives," says Chairman Rob Wylie, "of being Australia's...
Managing knowledge starts with the people who create and use it. Our intellectual capital walks out the door every night so the key is to make sure they come back," says Aart de Geus, CEO of Synopsys, Inc., a Silicon Valley provider of technologies and...
James E. Copeland, Jr., chief executive officer of Deloitte Touche Tohmatsu, explains how defining your company's culture is a key step toward developing intellectual capital. How leaders can leverage their human assets Why is intellectual capital so...
Jerry Epstein believes firmly in the team concept, appreciating the unique knowledge and skills each individual brings to the success of an organization. He even reinforced his allpulling-for-one philosophy as well as a few boyhood dreams - by partaking...
Twos are wild in the computing world. There's B2C (business-to-consumer, or e-tailing, such as Amazon.com), C2C (consumer-to-consumer, a la eBay), and B2B (business-to-business marketplaces). Now get ready for P2P, or peerto-peer computing. Predicted...
Call Aart de Geus a people person. "It has always been extremely clear to me that, particularly in the software industry, the capital is the people," he says, recalling his strategy when co-founding Synopsys in 1986. "So if you have a process that starts...
Its one thing to possess knowledge, another to spread at around, Back in the early 1990s, Buckman Laboratories set itself up as a sort of experimental station in the then-- fledgling field of knowledge management. The CEO at the time, Robert Buckman,...
Exchanging knowledge across many borders means recognizing a world of difference. Toto, I have a feeling we're not in Kansas anymore." Like young Dorothy Gale - and her little dog, too - who was blown to a distant place where the way people went about...
What is the value of your organization's intellectual capital? When the startling news broke in January 2000 that Time Warner and America Online were merging, one of network television's principal financial analysts initially reported that the media...
There is a lot of knowledge that exists in the minds of our people." Joseph Griesedieck is not being facetious. Rather, the CEO of Spencer Stuart is matter-of-factly discussing the executive search firm's greatest assets - the 300 consultants worldwide...
The paperweight on Karen Katen's desk in New York City reads, "Who else needs to know?" The query is emblematic of her philosophy that knowledge is Pfizer's greatest asset. "The pharmaceutical business is absolutely grounded in intellectual capital,"...
Knowledge management discussions often involve abstract, esoteric concepts. But when Memphisbased Buckman Laboratories was looking for ways to put the company's knowledge to work, it targeted a very downto-earth business issue. "We set out to solve customer...