Management Review

Articles from Vol. 85, No. 10, October

Building Corporate Loyalty While Rebuilding the Community
GE Plastics was challenged to assimilate a rival it acquired into its own corporate fold. The solution was community service that pulled employees together more than any other building event. General Electric Co., the sixth-largest corporation in...
'Courageous Followers' Can Help You Lead
John Steinbeck, hired to review the film version of The Bible, attended the premiere, after which he filed this as his complete review: "Saw the movie, loved the book." With similar trepidation, I watched a new video by CRM Films, of Carlsbad,...
Demystifying Business Intelligence
It's time for American business executives to come out of "intelligence denial" and embrace business intelligence as a corporate necessity. It's hard to pick up a corporate annual report that doesn't cite "intense competition" as a critical business...
Four Elements of Successful Sourcing Strategies
It's not enough merely to partner with a supplier in the hopes of getting the best possible price. Today, commitment and coordination with a cost-analysis mindset are needed to maximize the supplier-customer relationship. For many years, companies...
Grounding Spiraling Travel Costs
As business travel expenses nose upward, companies are realizing that better cost-management techniques can make a difference. U.S. corporate travel expenses rocketed to more than $143 billion in 1994, according to American Express' most recent...
Healing the Wounds of a Trade War
It's a war with no real rules. And it's creating a long list of casualties. Are there other avenues to boost American industry? Last May, Ronald Compton, chairman of Aetna Life & Casualty Co., returned to Hartford, Conn., from Beijing, euphoric...
James Burke: The Fine Art of Leadership
The name James Burke belongs in the highest echelon of leadership and corporate ethics. One of the most respected senior executives in America, Burke was chairman and CEO of Johnson & Johnson in 1982, when seven people died from ingesting Tylenol...
Leadership in a Post-Heroic Age
Are you a hero? If you answer "no," you are probably a better leader than those who said "yes." Heroic leaders--those who have all the answers, make all the decisions and are totally responsible for their departments' or companies' fates--are being...
Social Action for the Rest of Us
Doesn't our society have enough real-world problems without inventing new ones via a ropes course or survival weekend? I read a lot of business books in my job, and believe me, the exercise is more typically business than pleasure. But not so when...
Taking Meetings by Storm
We all know the one about a horse designed by committee. But who said meetings had to be a time waster? Have you ever overlooked the obvious? Like that mislaid pair of eyeglasses you eventually found on the end of your nose? Or those lost car keys...
The Benefits of Collaboration
Norman Lear, one of the most influential forces in modern American entertainment, was the creator of such groundbreaking TV programs as "All in the Family," "Maude," "Sanford & Son" and "Mary Hartman, Mary Hartman." As head of Act III Productions,...
The CEO's PC-Literacy Challenge
CEOs have always had someone else to type their letters. But these days, rising to the challenge of learning to manage their computer networks has more at stake than just dictation. It's a stunning marketplace fact: Today, nearly 60 percent of all...
The Legal Horrors of Truth-in-Hiring Lawsuits
Honesty may very well be the best policy when hiring. Otherwise, employers can open themselves up to claims of fraudulent concealment and fraudulent inducement. Imagine an employee accepting a job, leaving or losing it, and then being awarded hundreds...
The Magic Consultant's Report: When a 1984 Consultant's Report Is Found to Be Apropos to a Company's Problems in 1996, It's Time to Wonder
When a 1984 consultant's report is found to be apropos to a company's problems in 1996, it's time to wonder. The more things change, the more they stay the same." I recently had occasion to contemplate that little maxim as I confronted a rather...
Where There's a Will
Miracles do happen every day. In an episode last year of the CBS-TV series Touched by an Angel, a single mother who forces her young daughter into social isolation because of a facial deformity eventually sees the light. Following the show, there's...