Special Libraries

Articles from Vol. 84, No. 3, Summer

Aligning TQM and Organizational Learning
This article addresses Total Quality Management (TQM) in the general frame of organizational learning, including the pitfalls that can hamper TQM's contribution to improving competitive advantage. To establish the issue of TQM more concretely, three...
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A Selected Bibliography
The following titles were chosen because they provide useful guidance to the special library and information services manager who is seeking further information on these subjects. I am grateful to Mary Marshall, Mead Data Central, for permitting me...
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Benchmarking: Practical Aspects for Information Professionals
Benchmarking is an important activity in helping organizations toward TQM. Applying the technique in the research environment of a notional laboratory as some unique aspects. How information resource involvement was prototyped is described The role...
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East Meets West, Environmentally and Electronically: A Central and Eastern Europe Library Project
How, or why, did I become the Technical director of a U.S. government funded library project in Central and Eastern Europe (CEE)? This article will address that question, discuss the conceptualization of the project, its design, and its ongoing challenges....
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Quality Management in the Military: An Overview and a Case Study
Over the past few years, national economic concerns and worldwide political upheaval have compelled the Department of Defense (DoD) to reshape its agency. Downsizing and budget trimming of the U.S. military began on a small scale in the late 1980s,...
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The Benefits of Quality Management to the Library and Information Services Profession
Performance and profitability will be the primary focus in the 1990s. Quality management as a contract between a service provider and its customers, based on agreed upon standards of service, provides the methodology for measuring performance in information...
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The Future Challenge: Management and Measurement
Obtaining management involvement and devising accurate measurements of service are the two major challenges in the application of benchmarking, Total Quality Management, and the learning organization as management techniques in library and information...
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TQM in Research Libraries
* TQM in academic libraries is inspiring a new focus on valued service to customers as competition from alternate information sources reveals the inadequacies of traditional service. Georgia Tech Library developed its own version of TQM to rivet attention...
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