Records Management Quarterly

Articles from Vol. 31, No. 2, April

Administrative Agencies and the Administrative Process
During civics classes in high school, most adults learned that there are three branches of government - the legislative, the executive, and the judicial. These are the branches of government provided for in the Constitution. Often, it is said that there...
Chief Knowledge Officer: The Climax to Your Career?
Exploiting the informated [sic] environment means opening the information base of the organization to members at every level, assuring that each has the knowledge, skills, and authority to engage with the information. S. Zuboff, "The Emperor's New Workplace,"...
Compromise and the Art of Records Management: The Union 76 Example
The dilemma of whether to give our customers what they want or what we know they need is familiar to all records managers. For example, they want another file cabinet; we know they should purge their files instead. Most of us have learned that the easy...
Electronic Recordkeeping Provisions in International Laws
Readers of The World of Records Management may recall the column entitled "Recordkeeping Provisions of International Laws" (RMQ, July, 1995). In that column, we offered a brief introduction to the subject of electronic records laws by noting that most...
Hang the CRM in Your Office
A lapel pin at the 41st Annual Conference of ARMA International proclaimed, "I am a CRM candidate. Ask me something." What does it take to pass the CRM exam? What are the views of current participants in the CRM process, both examinees and examination...
If Marx Had Been a Business Process Reengineer
One of the things I miss most as my sons grow up is the time I spent alone between 9 p.m. and 5:30 a.m. on Christmas Eve. This is when I took out all of the toys - the GI Joe fighter jets, the Masters of the Universe Battle Stations, the-easy-to-assemble...
Policy Development for Information Systems Department Records
Information provided in this article is based upon policy documents which were approved by information systems staff and attorneys in four diverse, sizable organizations for which the author's consulting firm developed comprehensive, organization-wide,...
The Customer May Be Always Right - but Who Is the Customer?
In the jargon of today's business world one of the key expressions is "quality assurance." Quality assurance, as a function, has its own terminology, and one of the terms is "customer service." Everything in business must be subordinated to meeting the...
What's in That Data Warehouse?
As many organizations embrace more comprehensive concepts of information resources management and strive to treat information, data, and records as critical business assets, the "data warehouse" has risen to a more prominent position as an approach to...