Training & Development

Articles from Vol. 46, No. 7, July

A BASE(ic) Course on Job Analysis
If you've ever attempted a job analysis, you've probably discovered what a cumbersome process it can be. Typically, job analysis involves numerous steps and several data bases. Lists of job tasks, duties, responsibilities, knowledge, skills, and abilities...
Collecting Data the E-Mail Way
The team at AT&T faced a special challenge. We were a Process Quality Management and Improvement (PQMI) team, charged with investigating the expatriation and repatriation processes. The people we needed information from were employees working abroad,...
GE Brings Global Thinking to Light
Many business leaders in the United States are victims of what one General Electric executive calls, "our domestic trap." On one hand, they must have global brains-in other words, the knowledge, skills, cultural sensitivity, and experience to win in...
How Effective Is Outdoor Training?
Executives climb trees, swing through the air, and fall backwards into each other's arms. The proponents of outdoor-based experiential training (OBET) programs say that such activities, as part of a well-thought-out training program, can lead to better...
Japan-Bound Training
Japan is not an easy place for non-Japanese to do business. According to John Condon in his 1984 book, With Respect to the Japanese: A Guide for Americans, "It is difficult to find on this earth a more homogeneous society, or one more exclusive. To...
Managing before a Reorganization
A major reorganization study is underway at your organization. Rumors are spreading. Significant changes could be in the works. Everyone is anxious-vice-presidents, managers, supervisors, technicians, and secretaries. There is a feeling of tension...
McPay for McStudying
Pat Newbury is frequently reminded of why education is important. Newbury, who owns four McDonald's franchises in the Seattle, Washington, area, is reminded every time he hires an uneducated and unskilled adult who must turn to flipping hamburgers...
Reading between the Lines
Many managers spend a large part of the workday reading. Efficient readers can process and retain more knowledge, so better reading skills can go a long way toward making managers more effective in their jobs. The workplace, the work environment,...
"Street Smarts" for International Consultants
"A market economy is a cut-throat, jungle-like affair," according to consultant Peter Koestenbaum. "We try to put some order in it, but an international consultant is thrown to the lions and has to have street smarts." What are the necessary "street...
Taking the Mystery out of Quality
At one time, there were as many standards of quality as there were companies implementing them. ISO 9000 is helping to change that. ISO 9000 - a set of five universal quality system standards - provides a uniform framework for quality assurance that...
Wall Street Training Goes Abroad
From Poland to Papua New Guinea, governments are trying to get out of the business of directly running their economies, With funding support from the World Bank. regional development banks, and the U.S. Agency for International Development, developing...